Parts Advisor

1 month ago

Poole, United Kingdom Hendy Group Full time

We have an exciting opportunity for Parts Advisors to join our friendly and hardworking team at several of our locations including Poole, Bournemouth & Ferndown.

This role will offer variation whilst also giving you the opportunity to provide exceptional customer experience within a sales environment.

**The Opportunity**:
As a Parts Advisor you will:

- Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
- Ensure that walk-in and telephone enquiries are promptly dealt with.
- Own and deliver your individual sales objectives consistently across each month.
- Engage in the administrative areas of the parts department, as well as assisting and supporting stock control policies and deliveries.
- Deliver an exceptional experience to internal, trade and retail customers.

**The Rewards**:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- Effective communication (verbal and written)
- Organisational skills in order to professionally interact with customers face to face and over the phone;
- Commitment to delivering customer service excellence;
- A good standard of numerical reasoning;
- A keen eye for detail;
- Previous experience in a target driven role would be advantageous but not essential;
- Experience with CDK/Keyloop (advantageous but not essential); and
- A full UK driving licence (advantageous but not essential).

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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