Kitchen / Catering Supervisor

6 months ago

Birmingham, United Kingdom Birmingham City University Students' Union Full time

Are you a kitchen supervisor but would like an opportunity for a better work life balance such as no weekends, bank holidays and Christmas off? *

We are looking for an experienced kitchen / catering supervisor to join our campus outlet Social Kitchen. It’s an outlet offering students refreshments and an excellent variety of food.

You will be responsible for the preparation and delivery of the food, maintaining the high standards of quality in the kitchen. In the absence of the kitchen manager, you will supervise the student staff kitchen assistants and ensure the kitchen adheres to the health & safety guidelines and maintaining stock levels and stock quality.

You’ll be joining a small but effective team and the requirement to be reliable and a willingness to help each other is essential. Whilst your primary role is in the kitchen all BCUSU staff play a role in student engagement and participating in delivering the wider mission and vision of the Students’ Union is essential. BCUSU is a positive employer, with strong staff engagement, supportive working environment and enhanced employee benefits.
- *there are occasional weekends or rare bank holidays, when there are special functions, but they are the exception rather than the norm and time off in lieu will be offered if working a weekend/bank holiday day. We are closed at Christmas_.

**Principle purpose of job**:
To supervise the outlet particularly in the absence of the Social Kitchen Manager

To deliver exceptional working and customer service

To assist in training and supporting the Social Kitchen Catering Assistants

**How to Apply**

**1.** **To supervise the running of the outlet, particularly in the absence of the Social Kitchen Manager**

To follow all opening and closing procedures and be responsible for ensuring the outlet is operated at the required standard

To ensure that all monies and stock are protected

Deal with all customer and staff enquiries and issues, ensuring that these are reported to the appropriate manager

To carry out all the appropriate tasks relating to the area of operation

Ensure that all financial procedures are being followed and that any issues are reported immediately to the finance department

To ensure ALL Health & Safety procedures are followed to ensure the safety of customers, fellow staff and your self

**2.** **To deliver exceptional customer service**

To be punctual, presentable and in correct uniform for every shift

To work in an efficient, timely and well organised manner

To consistently produce excellent food and drink for our customers

To always greet customers in a friendly and informative manner

Signpost customers to other services and facilities on the relevant campus

Be able to field enquiries of all types

To be fully knowledgeable on all the products we sell

**3.** **To assist in instructing and Supporting the Bar/Catering Assistant Team**

To communicate & instruct effectively with the Assistant staff to ensure all tasks are carried out

To Supervise the Assistant staff in the outlet

To assist with the training of and continual monitoring of the Assistant staff

To ensure that all instructions left by the outlet manager have been dealt with

To always lead by example

**4. General Duties**
- Uphold and demonstrate the values and expected staff behaviours of BCUSU in working towards achieving the BCUSU vision
- Committed to working as part of a team, and in collaboration with the wider BCUSU staff team, to support the delivery of BCUSU’s Strategic Plan
- Promote the BCUSU equal opportunities policy and support the equity & diversity agenda
- Follow all University and BCUSU H&S policies, including lone working, and complete all mandatory training
- Complete any other training and supervision sessions identified as beneficial to the job role or post holder when required
- Uphold confidentiality and comply with the Data Protection Act and GDPR
- Maintain full compliance with BCUSUs administrative and financial systems and procedures
- Promote the BCUSU sustainability agenda, embedding sustainable principles within all relevant aspects of the role to ensure BCUSU’s aspirations to reduce our environmental impact are delivered
- Make decisions within the defined level of responsibility
- Effectively communicate with University Staff, Students and relevant external stakeholders
- Undertake other duties that may be assigned by the employer, as might reasonably be expected within the grade of the post

**Shortlisting criteria and required experience**:

- This is the list of criteria that shortlisting for interview will be based on, please ensure that you demonstrate your skill / experience in these areas in your covering letter and / or CV._
- At least 3 years working in a commercial kitchen - Essential
- At least 1 years supervisory experience in a commercial kitchen - Essential
- Holds at least a minimum of Level 2 food Hygiene certificate or able to undertake - Desirable
- Excellent c

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