Database Administrator

4 weeks ago

London, United Kingdom Youth Music Full time

Job description

This is a new role, designed to take ownership of data and database management across Youth Music. The Database Administrator will be responsible for day-to-day configuration and support as well as longer-term development. You’ll lead on the implementation of tools, team-specific integrations and in-house training in all aspects of database development and administration. In this role, you’ll be working within a team that advocates for evidence-led decision making and a sustainable data culture.

You’ll be a member of the Communications & Marketing team, reporting into the Insights Manager. This role will be responsible for data integrity, compliance, integration, maintenance, and development of our grants management and CRM systems: Salesforce and CC Grant Tracker. As well as ensuring that the correct information is stored effectively and is easily accessible, reportable and usable. The Database Administrator will assist us to demonstrate delivery against our Business Plan by programming these systems to be the most effective at collecting and producing the data output needed by the team. You will also play a key role in championing the new Insights Strategy, which will support our digital evolution, data workflow refinement and process consolidation.

**About you**
You’ll be a data specialist, with significant experience in managing and enhancing CRM or grants databases to support the requirements of a business or charity, including integration with websites. You’ll have experience of working towards organisational objectives whilst reinforcing an insights-led culture. And you’ll have demonstrable experience of using technology to streamline processes. Your key data management and interpersonal skills will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.

You’ll have a collaborative approach, able to communicate to audiences with varying levels of technical expertise. And you’ll be confident in building relationships with senior internal stakeholders to understand their needs, handle simultaneous requests and influence crucial business decisions at times.

We’re seeking a highly technical problem-solver, task-focused with exceptional attention to detail. You’ll be proactive, thriving in a busy environment with an ability to prioritise based on organisational need.

**Person specification**

**Essential Skills and Experience**
- Experience in a similar role or as a Salesforce Administrator (or above)
- Demonstratable knowledge and track record of customisation and maintenance of Salesforce, including process builder, lightning flow, validation rules, role hierarchy and profiles
- Good understanding of GDPR, and familiarity with approaches to ensuring data integrity
- Strong MS Office skills, including the ability to segment, analyse and manipulate data (Advanced Excel)
- Strong relationship-building skills with the ability to work collaboratively
- Excellent project management skills and the ability to deliver high-quality work in a fast-paced environment
- Knowledge of and commitment to inclusion, equality, diversity and accessibility
- A fast learner, with willingness and commitment to develop further knowledge and qualifications on key systems (with support from Youth Music)

**Desirable Skills and Experience**:

- Salesforce Certified Advanced Administrator
- Knowledge of grant-making
- Knowledge of the charity sector and its regulatory framework
- Understanding of the music education and / or music industries landscape

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