Night Concierge

4 days ago

Bath, United Kingdom HOME GROUP LIMITED Full time

**HOME GROUP**
**JOB DESCRIPTION**

**1 JOB DETAILS**

**Job title**:Housing Concierge **Date**:
**Reports to**:Client Services **Ref**:HOMEJD215

Manager / Senior Client Services

Manager

**2 JOB PURPOSE**

The purpose of the post is to provide an on-site presence at supported accommodation owned or leased by Home Group, which may include waking cover overnight and/or at weekends, between hours specified by the Senior Client Service Manager or Client Services Manager.

The post will generally be lone working providing a presence when support staff are not on site to ensure the safety and security of the building and occupants, which is also conducive to cohesive neighbour and community relations.

**3 DIMENSIONS**
- The post holder is responsible for statistical information regarding occupancy, updating project records e.g. the communications log, in accordance with record keeping quality standards.
- You are required to be flexible to work within other office/service locations in the future within an agreed area of your initial office location

**4 ORGANISATION** **CHART**

**Reporting to**: Client Services Manager / Senior Client Services Manager

(as appropriate)

Business Contracts

Manager

Senior Client

Services

Manager / Client

Services Manager

Support Housing
Co-Ordinator - Management

Level 3 Co-ordinator L3

Housing
Support Worker Management

Level 2 Worker

Housing
Support Worker Concierge

Level 1

**5 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED**

**Experience/Knowledge**:

- No experience required, although previous work in either a social housing or care setting in a paid or voluntary capacity would be beneficial.

**Education**:

- No formal educational or academic qualifications are required for this post.
- Basic level numeracy/literacy

**Skills and Abilities**
- To have a broad knowledge of the issues that affect vulnerable people.
- Ability to demonstrate a clear understanding of confidentiality.
- Ability to demonstrate a clear understanding of equal opportunities.
- Ability to demonstrate a clear understanding of health and safety issues.
- To display initiative in identifying action required and taking appropriate measures.
- Basic computer literacy skills
- Seeks and accepts personal responsibility for own actions.
- Ability to work alone without direct supervision.
- Ability to understand and meet the needs of the customer.
- Ability to change and adapt approach, to suit a variety of situations, individuals and groups.
- Awareness of the Home Group values.
- Ability to work flexibly on a rota, including weekends and public holidays where required

**Personal characteristics**:

- Work flexible hours/24-hour rota, including weekends and public holidays (where applicable)/
- Commitment to implementing Anti-Discriminatory, Diversity and

Equal Opportunities policies.
- Caring and respectful approach to vulnerable people.

**Additional service specific knowledge, skills and experience**

**required**:
**6 KEY RESULT AREAS**
- To provide on-site presence which may include overnight waking cover or other unsocial hours as required by the service, to maintain the safety and security of the building and its facilities therefore ensuring the adequacy of the accommodation is not compromised for customers.
- Where applicable, to provide a first point of contact for the ‘on call’ system, to ensure that clear and concise information is detailed to the

‘on call support worker’. Where sleeping cover is provided, to liaise appropriately with the sleep in worker in the event of emergencies. To supervise the entry and exiting of the building, for the purpose of security and safety of tenants.
- To maintain full and accurate log of events during the shift, for the purpose of clear and concise communication to service colleague.
- To actively ensure the security of the building, monitoring CCTV and patrolling at regular intervals.
- In the absence of cleaning staff, to carry out cleaning duties of all common areas and vacant rooms.
- To identify defects in relation to monthly defect monitoring and reducing turnaround times.
- To participate in ensuring the security and the safety of service users, staff, visitors, contractors, premises, and equipment.
- To adhere to the post holder’s own responsibilities to health and safety in the work place, and to colleagues, service users and the general public.
- Upon request, to operate as first point of contact for any emergency on call system within the service.
- To take appropriate immediate action in contacting emergency

services and to accordingly inform the support/sleep in worker of any details and further action if required.
- To participate in ensuring compliance with Home Group’s Health and

Safety policy and processes.
- To work within established definitions of acceptable and unacceptable risks, to contribute to risk assessments and participate in risk management in accordance with Home Group’s policies.
- To maintain positive co

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