Visitor Services Officer

**Visitor Services Assistant - Cafe**
**On Site - Monday to Friday**
**Cruachan Visitors Centre**

**Closing Date: 31st August 2023**

Do you love to work with people and have a passion for Customer Service? Are you looking for a role where you can use your customer service experience to provide an incredible visitor experience to every customer, every day?

If that sounds good, we are currently looking to recruit 2 new colleagues to our team. One role on a permanent basis and one role to work with us for the rest of the summer season on a Fixed Term Contract until 31st October 2023.

**About the role**
As part of our fantastic Visitor Services team here at Cruachan you’ll prepare and serve a range of snacks, meals and beverages whilst maintaining high standards of hygiene and cleanliness in the kitchen and cafe areas.

You will also help across other areas of the visitors’ centre during busy periods such as the reception area and gift shop.
As an ambassador for Drax here at Cruachan, you’ll be projecting our brand image to our visitors. You’ll meet and greet all visitors to our incredible site and warmly welcome them to Cruachan, always putting the customer journey at the heart of what you do.
You’ll support and look after any customer issues efficiently and effectively, as well as maintaining our cafe bookings via diary systems.

Full training will be provided for the role, and you’ll be on hand to answer any questions and queries from visitors.
Above all you’ll be ensuring the safety and welfare of visitors whilst in the visitor centre and ensuring they have a fantastic experience here at Cruachan.

The Visitor Centre is open seasonally so as our permanent member of the team you will work an average of 34.62 hours per week Monday - Friday, working 9am-5pm in high season and 9am-4pm in low season. You’ll be required to take some of your holidays when we are closed during December and January meaning you’ll get a well-deserved long break over the Christmas period too.

If you are joining us on our Seasonal Contract you will work 10am - 4pm Monday to Friday.

**About You**
You’ll have a fantastic “can do” attitude with a positive energy to ensure the Visitor Centre is run to a high standard - plus be enthusiastic and engaging with all who visit our centre.

You’ll have prior experience in a customer facing role within the service / tourism industry, working in a collaborative team environment.

You’ll be able to demonstrate excellent verbal communication and people skills, with a genuine belief in the value of exceptional customer service.

Ideally, you’ll be computer literate as you will be operating our in-house system and have prior experience with cash handling and recording, including calculating daily floats. You’ll be flexible in adapting to different situations, with the ability to prioritise and to take the initiative.

It will be essential that you are able to attend site via your own means of transport as our Cruachan site does not have strong public transport links.

As part of the role you will be asked to undertake the Basic Disclosure Scotland Check prior to starting with us here at Drax.

**About Drax**
Drax is playing a vital role in changing the way we generate, supply and use energy. To learn more about how we’re enabling a zero carbon, lower cost energy future.

We offer colleagues a comprehensive and competitive benefits package. This includes company-funded benefits which provide protection for your family, support your health and wellbeing and retirement savings plans to help you prepare for a secure future. Our range of benefits means we can support you in keeping active, staying connected and looking after your mental and financial wellbeing, too.

**Application process