IT Field Engineer

3 weeks ago

StokeonTrent, United Kingdom Symmetric Recruitment LTD Full time

**IT Field Engineer**

The Field Engineer will play a key role in the support of a variety of innovative, accreditable, cost efficient solutions which comply with HMG’s security classification system.

**IT Field Engineer role encompasses the following key areas**;
- Field Support: Manage on-site technical, project and sales team requirements in support of customer engagements and managed service delivery.
- Systems Maintenance:IT Service, support and administration of managed service offerings, liaising with on-site support teams, outsourced service delivery partners and suppliers to maintain the service to or above contracted SLAs and Target KPIs.
- Service Management: To act as a point of escalation on matters effecting the day to day delivery of managed services. To ensure the collation and preparation of service management customer reports as required.
- System Installation:Build and install secure managed ICT Services delivering a range of technologies to meet the needs of current customers and future markets.

**IT Field Engineer Skills, Qualities and Experience**
- Ability to establish and develop a new role as part of a small team within a rapidly evolving organisation.
- Experience of Networks, VMware
- Proven track record in delivering technology projects.
- A good understanding of current HMG security classifications.
- Initiative and pro-activity, matched by an ability to be a strong member of a team.
- Experience of managed service environments, with an awareness of ITIL best practice.
- Experience of build, test and implementation of systems, along with operational support.
- Good communication skills with the ability to influence and negotiate both internally and externally.
- Willingness to work flexibly in response to changing organisational requirements.
- Have or be able to obtain the appropriate security clearance

Great opportunity for an experienced System Engineer.

This is an interesting an varied role with a company that values their team.

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