Business Intelligence Reporting Analyst
4 days ago
**Business Intelligence Reporting Analyst**
**Training - Full paid training and equipment provided**
**Daventry NN11 - Remote working**
**Salary £34,000 - plus annual bonus & fantastic company benefits**
**Full Time - Permanent (40 hours a week Mon to Fri 0830-1700)**
**About the Business Intelligence Reporting Analyst role**:
The Business Intelligence Reporting Analyst is responsible for providing reporting and analytical support across the organization to enable data-driven decision making and support strategic planning by Percepta leadership. As a key member of the CentralizedReporting Team, this position is responsible for an enterprise-wide approach to data management and reporting through business intelligence reporting initiatives. The team will create and maintain a variety of contact center operational reports, both automatedand manually generated and will be the key point of contact for operation leadership and client reporting needs.
**Key Responsibilities of the Business Intelligence Reporting Analyst role**:
- Work directly with clients and Percepta leadership to develop, design, enhance, and generate contact center reports for end users taking highly complex information and producing user-friendly reports for review by management and clients.
- Continually seek to improve existing reporting processes, frequency, and distribution methods by incorporating automation techniques, initiatives, and technology trends.
- Ensure the integrity and 100% accuracy of all reports distributed from the Centralized Reporting Team.
- Key member of the project team responsible for designing and implementing an enterprise reporting model to include data governance guidelines
- Standardize cross-departmental data definitions, KPIs, and calculations and ensure ongoing conformance to published standards
- Partner with report users and the Percepta Data Warehouse team to create business requirements for new data warehouse feeds
- Participate in development and UAT phases of all new reports and report enhancements
**Customer Service Requirements / Skills**:
- Must be able to draw conclusions from raw data and summarize results quickly and efficiently using logic and reasoning to identify conclusions and approaches to problems,
- Technical understanding and experience with call centre tools, telephony systems and contact management centre systems (Avaya CMS, Aspect Workforce Management / eWFM)
- Proven experience with MS office suite including Excel, Word, PowerPoint, Visio, Access
- Advanced Excel (formulas, Pivot Tables, Charting/Visualizations, Reporting, and Dashboard building, and VBA)
- Understand requirements to maintain an accurate data/reporting environment that meets operational needs in the contact centre industry
Experience with designing reports utilizing OLAP cubes as the data source
Experience with PowerBI would be beneficial
**Benefits**:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).
- Free eye test with money towards new glasses
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