Alert 24 Risk Advisor
2 weeks ago
Alert 24 Risk Advisor
- London, GB
November 15, 2023
An opportunity to lead Alert:24’s Crisis Support function, working as part of the Alert:24 team within WTW’s Crisis Management Division.
WTW is a S&P 500 company with a global footprint and over 40,000 employees. WTW provide consultancy services, risk management and insurance broking to clients. Crisis Management is a global division within WTW’s insurance broking arm providing insurance products to protect client’s people and assets. WTW’s Crisis Management division offer insurance products such as Special Crime (formerly known as Kidnap for Ransom insurance), Active Assailant, Accident & Health, Evacuation and Terrorism & Political Violence.
Alert:24 is WTW’s in-house security risk advisory and 24-hour crisis support client service and the team sit within the Crisis Management division. The team provide a 24/7 incident triage and support to clients with Crisis Management lines of insurance. This service is provided via 3 operation centres in Houston (US), Sydney (Aus) and Reading (UK).
Alert:24 also provide clients with intelligence, consultancy and training services from across the security and resilience spectrum in order to support the treatment of clients’ security risks. Alert:24’s core lines of service are:
- Active Assailant
- Crisis Communication
- Crisis Management
- Cyber Security
- Intelligence & Analysis
- Kidnap & Extortion
- Security Risk Management
- Travel Risk Management
**The Role**
Crisis Support
- The role’s primary responsibility is the management and development of Alert:24’s Crisis Support function, quality assuring the output of a global team who provide a 24/7 client service to triage the security and crisis management response and support clients throughout a security incident timeline. Specifically, this will involve:
- Management of the training and development of a global team of 14 with line-management of 2 team leaders.
- Oversight of case handling and incident management to ensure quality of client service.
- Leading on post-incident support including liaison with response provider and client to improve client service.
- Liaison with internal stakeholders (claims and broking teams), underwriters and response providers to ensure quality of client service.
Risk Advisory- Supporting quality assurance of certain Alert:24 products and services
- Supporting the development of Alert:24’s consultant network to ensure appropriate depth and geographic laydown
- Project management and delivery of certain services
- Support to the sales function for certain lines of service
- Thought leadership for certain lines of service
Business Development
**The Requirements**
- Significant experience in the security industry.
- Extensive knowledge of the kidnap and extortion and/or the medical & security assistance industry.
- Proven expertise and background in one of Alert:24’s core lines of service with consultancy experience delivering these services for clients.
- A tested and experienced manager and leader.
- An experienced and effective communicator.
- Conversational capability in a second language is advantageous but not essential.
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