Roving Receptionist

**Job Title**

Roving Receptionist
**Job Description Summary**

Cushman and Wakefield are looking for an individual to join their Front of House team as a casual Roving Receptionist.

As a Front of House team member, you offer warm, personal, interactive, and affirming service to our Occupiers and Guests ensuring effective and memorable experiences.

This would be a mobile role, covering properties across London City. The days and hours would vary but mostly follow from Monday - Friday, 4 hours per day between 11.30 and 3.30pm with the potential to cover full days if necessary.

It’s a mobile role mostly covering properties located within the City. We would potentially look at 1-2 rovers that can cover lunch routes (Mon-Fri, 4h per day between 11.30am and 3.30pm) and any rovers that can cover full shifts during the day.

**Core Responsibilities**:

- Welcome all Occupiers & Guests and ensure their arrival and departure experience is genuine, friendly and efficient
- Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally
- Deal with any queries from Occupiers/Guests and offer assistance
- Report any relevant information and issues to both Front of House Co-ordinator and Building Manager on Site, also ensure all Front of House areas are well presented, clean and tidy at all times
- Categorising post/couriers and delivering to Occupiers/Guests where needed
- Ensure all Visitors/Guests are signed in as specified by the Property procedures
- Ensure reception area presence is maintained, and reception desk is covered at all times
- Log any property faults/issues with the Cushman & Wakefield 24/7 Helpdesk, also report them to the Front of House Co-ordinator and Building Manager
- Ensure all assigned tasks/checklists are completed in line with company standards
- Handle any complaints efficiently to ensure prompt resolutions are offered
- Submit timesheets on time to ensure payment is processed accurately

**Knowledge & Experience**:

- Previous Front of House experience desirable
- Experience of handling challenging situations
- Comfortable in a front facing role
- Excellent attention to detail

This is a brilliant, flexible role to get you started in a front of house, client facing role all while working for an industry leafing company that champions its employees success.