Customer Service Administration Assistant
4 days ago
**Customer Service Administration Assistant**
**£25K DOE**
**About the role**:
The Customer Service Administrator is responsible for the direct communication with consumers across multiple global channels, from telephone to social media.
This role is designed to embrace consumer enquiries, understanding their nature and addressing their origins.
The role will lead the development of a global customer engagement structure and methodology, utilising the most appropriate and relevant course of action and ensuring that all communications are consistent and follow brand guidelines.
The Social Media Administrator will take ownership of communications across a range of social media channels, engaging with appropriate tone and style - driving affinity with the brands and product preference.
**Main responsibilities**:
- Engage with consumers across all social media touchpoints answering queries and offering recommendations, always representing the brand and company in line with brand guidelines.
- Establish one process and documentation to engage, track and report back to the business on key performance indicators while ensuring that relevant feedback is channeled to the right department and actioned.
- Own and drive the evolution of the Consumer Service section on the company website
- Report and inform the wider team on consumer insights, feedback, and activity for continued learning and improvement to our customer service.
- A minimum of 2 years of experience within a consumer service / facing role
- Excellent communication skills
- A track record of presenting to key stakeholders
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