Night Supervisor

2 weeks ago

Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

**Night Supervisor**
**£22,000 **per annum**
**Hilton Garden Inn Birmingham Airport, Birmingham**
Exciting opportunities await you at the Hilton Garden Inn Birmingham Airport.
Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at Birmingham International Airport and brings a vibrant sleeping option with 178 bedrooms. Our guests will find everything they need for a comfortable stay including our Restaurant " The Odyssey, a mini gym and meeting facilities. There's plenty of natural light and space to gather in the lobby, with high-tech meeting rooms to mix, mingle, and take care of business.
This could be your opportunity to work somewhere fast-paced and evolving, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on things.

**The Role**:
We have a fantastic opportunity for a Night Supervisor to join the team on a casual basis. You’ll be supporting the Front Office Manager in leading the Night team, providing guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for the detail.
We’re looking for a Night Supervisor with previous experience of working Nights within a hotel or hospitality environment. Ideally, you’ll have experience of leading a time, within a supervisory role. As Night Supervisor, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen.
- All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility._

**Benefits**:

- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme " save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme " free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.

**Salary**: £22,000.00 per year

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