Ophthalmology Failsafe Officer

6 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

**Principal Duties**: Proactively manage Ophthalmology, Orthoptic, Optometry sub-specialty pathways to ensure patients receive timely appointments within the expected scheduled time. Manage and monitor outpatient scheduling making the best use of capacity. Act as a point of escalation to the Ophthalmology administration and failsafe manager in conjunction with Consultant sub-specialty leads if any concerns within clinic capacity or patient care are identified. Ensure the correct booking of patient appointments within the sub-specialty, prioritising urgent patients as requested by clinicians.

This includes liaising with the appointments centre, ensuring patients who do not attend are followed up appropriately at the direction of the clinician. Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner. To track patients through Ophthalmology, implementing processes to ensure patients are not lost to follow up and ensuring follow up appointments as necessary. Identify potential capacity issues, calculate and monitor average waiting times, ensure the clinic is marked with Consultant annual leave, audit and study days and liaise with the General Manager and Ophthalmology administration and failsafe manager.

Ensure clinic sessions are running with maximum utilisation of capacity (filling cancellation slots as necessary in conjunction with the appointments centre) in accordance with the agreed speciality, consultant and clinic protocols. To use the 18 week referral to treatment (RTT) to manage all outpatient sub-specialty pathways, working in conjunction with Ophthalmic secretaries as appropriate. Support the validation of the RTT patient tracking list within sub-specialties. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment, active monitoring or been discharged as appropriate.

To work closely within the Ophthalmology administration and failsafe team to ensure a cohesive service, including providing support, supervision and covering for annual leave and sickness as necessary. Ensure a failsafe loop to ensure patients are not lost to follow-up and the avoidance of delays to follow-ups make sure patients at the highest risk of significant avoidable harm receive follow up review and/or treatment as scheduled.

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