Administrator

2 months ago

Nottingham, United Kingdom Primary Integrated Community Services Ltd Full time

**ABOUT THE ROLE**
- Provide day to day effective and efficient administration support.
- Be able to work to deadlines and prioritise workload
- Maintain a high level of confidentiality
- Talk to patients/clients in a positive and friendly manner and deal with their queries
- Deal with administrative duties in a timely and efficient manner

**KEY RESPONSIBILITIES**
- Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
- Accurate data entry and processing using SystmOne and other databases
- Flexibility in approach to work tasks, able to prioritise a busy workload

**KEY REQUIREMENTS**
- Able to establish and maintain positive relationships with colleagues, patients, and contractors
- Excellent verbal and written communication skills
- Be flexible and adaptable to changing requirements of the service

**JOB PURPOSE**
- Provide day to day effective and efficient administration support.
- Be able to work to deadlines and prioritise workload
- Maintain a high level of confidentiality
- Talk to patients/clients in a positive and friendly manner and deal with their queries
- Deal with administrative duties in a timely and efficient manner

**KEY RESPONSIBILITIES**

**MAIN DUTIES**:

- Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
- Accurate data entry and processing using SystmOne and other databases.
- Working to ensure high levels of confidentiality and information governance in your work
- Effective communication with clinical and administration teams
- Providing cover for colleagues
- Achieve set targets and Key Performance Indicators
- Occasional travel to clinics and face to face customer contact
- Flexibility in approach to work tasks, able to prioritise a busy workload.
- Complete relevant training and participate in team meetings

**GENERAL ROLE REQUIREMENTS**:

- Able to establish and maintain positive relationships with colleagues, patients, and contractors
- Ability to deal calmly with patients in distress or who exhibit challenging behaviour
- Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately
- Excellent verbal and written communication skill
- Able to work with confidential information and understand when consent has to be gained to discuss confidential information
- Ability to make judgements on issues and when to refer onto more senior staff or Clinicians
- Ability to plan and organise your own work
- Be flexible and adaptable to changing requirements
- Able to process data securely in line with data protection regulations
- To follow PICS policies and procedures

**Job Type**: Part-time

**Salary**: From £11.45 per hour

Expected hours: 27.5 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham Business Park, NG8 6PY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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