Customer Success Executive

1 month ago


Richmond, United Kingdom Gumtree & Motors Full time

**You are only a few clicks away from helping millions of car buyers and sellers ‘Search Less and Live More’**

At **MOTORS **we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind. That’s why we are transforming motors.co.uk into the preferred destination to find a car, so people can spend less time searching and more time living.

MOTORS is the innovative dealer-facing brand that brings together eBay Motors, Gumtree Motors, MOTORS and the eMG partner network brands. MOTORS provides its dealers, both big and small, with a seamless way to advertise their vehicles and help them reach millions of buyers throughout their buying journey.

**The role**:
A Customer Success Executive will be a **supportive partner for our customers at every stage of the buying process**. Focused on building loyalty to ensure retention across the client base by presenting product information and addressing customer queries, you will be a brand champion for MOTORS.

Adopting a customer first strategy, the customer success team own end to end management of customer queries and complaints to provide best practices to our car dealers.

**Your key responsibilities will include**:

- Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
- Send and follow up on insights, news
- letters etc. Including product updates, and facilitate training for existing customers.
- Champion and promote the brand and products in an effective manner
- Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
- In depth knowledge of all internal administrative and operational systems and processes
- Support with ad hoc projects where necessary
- Be the voice of the customer, feedback internally customer sentiment

**What are we looking for?**

We’re looking for an empathetic, patient, customer focused, commercially minded individual with strong technical abilities who displays the following attributes
- Driven and highly motivated to ensure customer loyalty and satisfaction
- A passion for speaking to new people and building relationships
- A proactive approach
- Great communication skills - Excellent written and spoken communication
- A solution orientated approach to problems
- A highly organised approach to your work
- A customer first approach

**Perks**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

That's why we're pleased to offer all employees full access to our comprehensive benefits package.

**This includes**:

- 25 days holiday per year increasing with length of service. ️
- Private health insurance.
- Private dental insurance.
- Income protection policy.
- Hybrid / Office based working available

**Diversity & Inclusion at Motors**

Here at MOTORS we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors.co.uk, you can be you



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