Fm Administrator

**FM Administrator - HMNB Clyde**

**£25000 per annum/ 37 hours per week**

We're currently recruiting a dedicated FM Administrator to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37 hours per week.

As a FM Administrator you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Key Responsibilities:

- Support the Accommodation Lead Manager in producing, collating, and filing documentation for Accommodation.
- Maintain a well organised, efficient, and effective filing system for all administration within the department.
- Comply with all Company Profit Protection policies and processes.
- Order and account for employee uniforms and PPE.
- Support the Manager’s with FoodBuy and invoicing processes.
- Collate and raise building faults and damages to the helpdesk in an efficient manner. Informing the Mess Manger of any serious faults/breakages.
- Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers.
- To work as part of a disciplined team in the effective running of administration and associating supporting duties including the helpdesk
- To always provide a positive and professional service
- Support on the SLAMIS system for the reception team and the client/customer
- Support the Reception team on cover for shift patterns.
- To ensure a high standard of accuracy for data entry using computerised systems and databases within required deadlines.
- Handle incoming calls and manage outgoing calls as required and liaise with wider team members to ensure the best resolution, consistent with the contract.
- Work closely with Managers to develop and enhance the quality of service and reporting processes.
- Liaise with other sections to ensure bookings are fulfilled to the satisfaction of the customer.
- To encourage and promote all available services to the customer particular in conferencing and events.
- Coordinate, analyse and report customer feedback for Accommodation, upload the feedback to the management team.
- Analyse the cleaning schedule from the cleaning teams to upload to confirm on completion of tasks, support the management on the reporting.
- Answer telephones and direct messages to the appropriate individual/manager in a timely manner.
- Be flexible and assist with other reasonable duties as and when required.
- Promote a safety culture and operate in accordance with company and client Health & Safety procedures at all times.
- Our ideal FM Administrator:
**Essential**
- Exceptional customer service and administration skills
- Previous experience in a similar administrative/customer service role within a busy environment
- Excellent personal and organisational skills
- Excellent time management and prioritising skills
- Excellent communication skills
- Exemplary attention to detail
- Self-motivated, enthusiastic and professional
- The proven ability to work under pressure and deal with challenging situations.
- The ability to make decisions, take ownership and use your own initiative to resolve problems.
- Excellent knowledge of MS Office including Word, Outlook, Excel and PowerPoint.
- The ability to maintain a high level of confidentiality

**Desirable**
- Experience of working in a Military establishment
- A good understanding of Business and Contracts
- NVQ in office administration, business administration or equivalent

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2904/99107001/52627449/R/ONE

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength