Service & Warranty Administrator (Rail)
2 weeks ago
**Job Description**:
**Rail Business Unit Service Administrator**
**Doncaster**
To assist and support the Rail Business Unit in administering UK & ROI customers.
**Why Rolls-Royce?**
Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.
We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
**What you will be doing**:
- Receiving customer requests and raising C4S tickets, processing through to completion
- Producing Service Quotations, invoices and purchase orders.
- Identifying spare parts using Engine Parts Catalogues.
- Issuing Goods and making Stock Transfers as required.
- Collating and checking engineer’s reports, timesheets and vehicle data
- Ensuring prompt and correct delivery of requested warranty returns to our Head Office in Germany.
- Administer Value Care Agreements (VCA) with the support of the Rail Fleet Managers.
- Assisting with preparing parts orders for delivery or collection by engineers
- Receiving, coding and checking warranty claims to ensure they are correct
- Submitting TOGA claims to FN by ensuring that they are submitted within the deadlines
- Looking into any queries that are raised by FN and liaising with Rail Fleet Managers or external customers to ensure resolution
- Assist with training and onboarding new starters as necessary
This list is not exhaustive and may change.
The applicant may occasionally be required to travel to our factory in Germany for product training (~1 week per year).
**Who we’re looking for**:
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- Good attention to detail, well organised, capable of accurate data entry
- Excellent verbal and written customer communication skills.
- To work well as part of a team and have a good understanding / appreciation of Health & Safety.
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
You can learn more about our global Inclusion strategy at Our people | Rolls-Royce
Closing date: 23 August 2023
**Job Category**:
Factory Staff
**Posting Date**:
09 Aug 2023; 00:08
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