Review Officer

4 weeks ago

London, United Kingdom RCB REFURBISHMENTS 2021 LTD Full time

Experience of carrying out robust enquiries and sound decision making is essential.

**Purpose of the Role**:
To carry out the statutory function of reviewing all homeless decisions, offers of accommodation, housing register assessments, where a review is requested.

To ensure that statutory reviews are carried out within the statutory time limits.

To liaise with the Legal Department and Head of Service to defend legal challenges whether that is from judicial review proceedings or Section 204 Housing Act 2004 appeal to the County Court.

In liaison with Service Development Manager to develop procedures and guidelines for officers.

To develop training programs and train staff in relation to changes in legislation/caselaw/regulations

To ensure that complaints, MP, Member & solicitor enquiries are logged and responded to within target timeframes

**Accountabilities**
- To ensure that all housing reviews and appeals (housing register, homelessness decisions, offers of permanent and temporary accommodation), are logged, monitored, and carried out efficiently, and within prescribed time limits
- To be responsible for the recruitment of staff, appraisals, disciplinary issues, sickness monitoring, staff training and development and monitoring staff workloads to build and maintain an effective workforce capable of meeting its objectives
- Supervise an officer in respect of preparing the budget return for the service, and logging and monitoring complaints, members, MP & Solicitor enquiries.
- To liaise with the Allocations Team, Accommodation Services, and the Housing Options & Advice Team to ensure that all relevant information has been gathered to address the requests for reviews of homeless and housing register assessments, and permanent and temporary accommodation offers.
- To have regular meetings with the council’s Legal Department in order to ensure that Section 204 appeals and judicial review proceedings are defended and to ensure that deadlines are met for witness statements and skeleton arguments in defence of County Court or High Court appeals.
- To ensure that legal costs are minimised in relation to threatened/actual court action.
- To monitor and prepare reports for the Head of Service and members, on performance in respect of decision reviews and court cases.
- When appropriate, arrange oral hearings for clients in line with regulation 8 under Section 203 Housing Act 1996.
- To examine reports and case notes prepared by the Housing Options & Advice Officers, on cases prepared for review. To identify shortcomings or trends where remedial action is required.

rcb RQ936474 - 23

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: £22.00-£23.00 per hour

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, EN1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 5 years (required)
- Customer service: 5 years (required)
- housing: 5 years (required)
- public sector: 5 years (required)
- dealing with solicitors: 3 years (required)
- Review Officer - Housing: 3 years (required)

Work Location: In person

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