Registration Customer Service Assistant

7 months ago

Kettering, United Kingdom North Northamptonshire Council Full time

About the role
**To provide administrative support to customers and colleagues in a busy office environment. The job will entail undertaking the full range of front line customer service contact activities and associated administration and back office activity to enable the service to carry out its day to day business.**

What will you be doing?
Deliver the processes required to ensure that all customer’s ceremonies and events are properly booked, recorded, confirmed, and co-ordinated. Examples of ceremonies would include weddings, civil partnerships, renewal of vows, naming and citizenship, including taking customer payments

Provide advice on the legal requirements to customers seeking statutory services (birth, death and marriage/civil partnerships)

Administer all customer financial transactions in an accurate and timely manner to ensure the Registration Service receives the correct payment at the appropriate stage in the ceremony process.

Collate and prepare the quarterly clergy returns, liaising with Registrars and the clergy as appropriate, resulting in payments to the clergy.

Provide administrative support to the Management Team, E.G. updating of customer records, assisting with calls from the general public and the preparation of documents for approval and processing.

Receive information from other agencies and advising staff, under the direction of a manager, of any changes required and/or acting as a central contact point for service queries.

Maintain and update excel and system bases databases as necessary.

Maintain at all times a high standard of customer care with all customers and staff, in accordance with the service’s aims and the Council's customer care policies.

Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.

Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department.

Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About you
**The job requires extensive use of office software packages (EG Word, Excel, Outlook, internet, Registration Service System) and assisting with the development of new procedures and processes designed to improve the efficiency of the service.**

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

**Your differences make us different - Achieve Together.**
- We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete._

Our benefits
We offer:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.

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