Housekeeping - Pinnacle Suites Hotel

Job Posted: 16 April 2024

**Contract Term**:Seasonal

**Location**:Cowes, Isle of Wight

**Contract Type**:Full or part time

**Salary**:To be discussed

**Industries**:Travel & Tourism** **Catering, Hospitality & Bar** **Customer Service***

**Closing Date**: 30th April

**Job Start Date**: As soon as practical
**We are seeking a very well experienced person to focus on high standard house keeping for our new hotel located in Cowes, Isle of Wight.** Pinnacle Suites is presenting the newest and high standard luxury boutique hotel accommodation for guests enjoyment. Presently 12 rooms with with a major expansion construction rapidly progressing.

**This link is a brief introductory walkthrough of the hotel, bar, rooms etc.**

This position is considered part of our core team delivering the best guest experience possible. We will recruit additional support team members to deal with peak season challenges.

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times.

**You will be accountable for**:

- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness

Your key responsibilities & contribution will be:

- To prepare guest rooms and public areas
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
- To replace glasses, mugs and cutlery in the rooms
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To complete audits of the rooms on occupied rooms and departure rooms
- To ensure service areas are kept tidy and clear in coordination management
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
- Provide directions and assist with all guest enquiries
- Handle guests’ property securely, accurately and efficiently
- Liaise with management over any concerns or issues with guest items
- Ensure all required items are kept clean and replenished
- Cleaning of guest toilets and nearby public areas.
- Processing laundry and room changeover linen, operating laundry equipment correctly
- Having a thorough knowledge of hotel services and facilities to share with our guests
- Ensuring safe and secure use of master room keys
- Other duties as specified by management

**What you will need to do in this role**:

- Essential:_
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- The ability to prioritise and organise yourself
- Able to work under pressure and at high speed.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Can do attitude and able to adapt to changes
- Problem-solving abilities
- Attention to detail
- Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
- The desire to develop your skills to include public areas and laundry
- Desirable:_
- 3 year of minimum experience in the hospitality industry is preferred. And 2 years minimum in housekeeping.
- Flexibility. Working 38-40hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

**What’s in it for you?**
- Competitive wage
- 20 days of paid leave
- Provision of uniform top
- Staff discounts in Cowes Town Central shops

A pleasant and modern hotel environment