Workshop Controller

2 months ago

Kilmarnock, United Kingdom Arnold Clark Full time

We’re recruiting for a committed and efficient Workshop Controller for our BMW/MINI branch in Irvine.

**Hours**

Full time. Monday - Friday 8am - 5.30pm and alternative Saturdays 8am - 12pm.

**About the role**

As a Workshop Controller for Arnold Clark, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

**Day-to-day duties**
- Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
- Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.
- Working with colleagues and other departments to ensure a seamless service for customers.
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
- Providing estimates for servicing and repairs and setting timescales.
- Assisting technicians with technical challenges and finding the right outcome.
- Accurately recording technician time and writing technical reports and recommendations.

**Essential skills**
- Relevant experience in the automotive industry, including previous workshop control or technician roles.
- High levels of organisation and accuracy.
- Strong IT skills.
- The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
- Ability to create more work opportunities and sales in an honest and compliant manner.

In return for your skills and experience, you’ll receive a competitive salary, opportunities for further management and system training, and a rewarding bonus scheme. You’ll also enjoy one of the best employee benefits packages in the industry, including private healthcare, life assurance and generous staff discounts.

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