Customer Service Officer

4 weeks ago


Greater Manchester, United Kingdom Greater Manchester Police Full time

Greater Manchester Police are looking for Customer Service Officer also known in the Police Force as the Crime Recording & Resolution Officer. The Customer Service Officer is responsible to provide a 24-hour service to members of the public, operationalofficers and partners dealing with incident and crime reports.
- You will need to seek all opportunities to appropriately, ethically and professionally assist the informant as near as possible to the first point of contact and provide them with a clear understanding of how their contact will be progressed.
- We are looking to fill 24/7 posts on a shift pattern basis.

**Level 2 Customer Service Practitioner qualification opportunity**

In addition to your core duties, we are also able to offer you the option to gain a recognised qualification in your first year of employment. The Level 2 Customer Service Practitioner qualification will help you to perform your role more effectively, howeveras it's not specific to this role it will also improve your future employment or promotion prospects. It also provides a stepping-stone to achieving higher level qualifications if the future if you wish to.

If you're interested in achieving this qualification, GMP will provide full support -**there's no cost to you** and all on and off the job training and assessment is carried out during your standard working hours. All we ask in return is thatyou commit to staying in the CRRU for at least 14 months and have a Level 2 qualification in Maths and English. Please note, you may be asked to provide certificates to prove you have the correct qualifications.

If you don’t have Level 2 Maths and English, you may be interested to know that funding is available to achieve this qualification via a training provider.

Other training providers may also offer this opportunity.

Customer Service Officer Rewards
- We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.
- These posts attract 20% shift allowance and 15.07% weekend enhancement. Shift allowances are not payable during the initial training period (3 weeks) but once you complete the training your starting salary INCLUSIVE of allowances will be £26,273 per annum.
- In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.



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