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Refuge Support Worker

4 months ago

Liverpool, United Kingdom Sefton@Work Full time

**Refuge Support Worker**:
**Description**:
Job Title: Refuge Support Worker (Day Hours)

Hours of Work: 37.5 hours per week (full time)The (three in total) Day Hours Refuge Support Workers will work on a shift-based rota pattern, over a 4 week rolling period, including weekends and bank holidays, between the hours of 7:30 am - 8:30 pm.

**Salary**: £23,000

Job Purpose

To provide a high-quality day hours service supporting women and children service users experiencing / affected by domestic abuse living in SWACA’s dedicated refuge in Sefton.

Job Responsibilities

1. To provide day to day direct support for families, (women and children only), within the refuge service, including move on / resettlement support.

2. To ensure all new arrivals are provided with an information pack, a tour of refuge, full induction including explanation of refuge guidelines, and immediate emotional or practical support, to enable families to feel welcomed and settled in refuge.

3. To ensure all relevant documentation is completed upon arrival, liaising with One Vision Housing, (OVH), as landlord, reporting repairs, providing information for HB purposes and being available to answer any queries / concerns the service user may have.

4. To ensure service users exiting the refuge are fully supported. (Optional 12-week low level resettlement support for service users).

5. To ensure daily health and safety building checks are carried out, being responsible for weekly room checks for H\&S / repairs purposes, and efficiently preparing vacant rooms for new arrivals.

6. Working within the confines of confidentiality / GDPR, to ensure professional boundaries are always maintained when working with residents, staff, and external bodies.

7. To immediately communicate any breaches of security, refuge guidelines / house rules or licence agreements, especially where there is concern about safety or a safeguarding, to the refuge manager or relevant senior management staff.

8. In conjunction with OVH, to ensure all risk assessments and fire checks are carried out in accordance with the refuge’s policies and procedures and all equipment, (fridges, washing machines, cookers, heating, furniture etc.), are in safe working order.

9. To ensure a good standard of hygiene is maintained in the refuge at all times by making sure all rooms are cleanly prepared with fresh bedding etc. and keeping communal areas clean and tidy.

10. To carry out cleaning and other light manual duties when required.

11. To keep the refuge manager up to date with all key developments, at all times

12. To take initiative with accessing your own personal development opportunities e.g., attending training, supervision, and team meetings, as directed.

13. To promote the interests of the organisation at all times.

14. Other similar duties may be allocated from time to time, appropriate to the general character of the post.

15. It is a requirement of the post that occasional evening work is undertaken for which time in lieu will be authorised.

**Contract Type**: Permanent

**Hours of Work**: FullTime

**Expiration Date**: 10/08/2023