Credit Controller

3 weeks ago

Edinburgh, United Kingdom Menzies Distribution Full time

**Credit COntroller - 35 HRS PER WEEK**

Menzies Distribution are looking for a Credit Controller, to cover Maternity leave fora 12 month FTC, to join our great team in Edinburgh. You’ll be working on behalf of Menzies Distribution Limited and its customers. Providing a first class service with our team in Edinburgh Park, this role is based on a basic 35 hours week working Monday to Friday, 9am-5pm

**KEY RESPONSIBILITIES**

**PEOPLE**:

- Work within Credit Control team to deliver a high standard of service
- Accept training to expand knowledge to ensure the requirement of the business is met
- Highlight issues of conduct within team
- Competent in Microsoft Office (specifically Word and Excel)
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Work well as an individual and as part of a wider team - Experience in dealing with multiple tasks and prioritising workload

**PROCESSES**:

- Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
- Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
- Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
- Support other commercial teams with project work where necessary, ensuring deadlines are achieved
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence
- Communicate effectively with internal and external customers as required
- Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines

**CUSTOMER**_:_**_ _
- Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
- Develop relationships where appropriate with retailers, publishers and internal contacts
- Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved

**FINANCE**:

- Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary.
- Reporting on Debt performance and issue to management.
- Record and resolve disputes both internally and externally around outstanding invoices.
- Production of debtor reports for portfolio.
- Customer Account Reconciliations
- Maintain and strengthen relationships with internal and external customers.
- Negotiating re-payment plans
- Work with administration team to ensure timely allocation of all cash
- Ongoing review of credit limits, ensuring customers remain within their credit limit

**KEY SKILLS & COMPETENCIES**:

- Positive attitude
- Team player
- Good attention to detail
- Adapts well to change

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