Job Description

**Job title**: Coordinator - Decant

**Accountable to**: Projects Manager - Property Services

**Job Purpose**:
This is role to support Project Managers to organise temporary accommodation and communicate
with affected residents who need to temporarily relocate in order to allow important fire risk works to
be completed in their homes.
This role will be flexible to ensure that all areas and tasks are covered at all times, it will also require
regular travel between the schemes as locations above

**Dimensions**:
**Key Accountabilities**:

- Support the Project Managers in Bournemouth, Torquay and Plymouth in the decant

process and ensure there is a continuous programme of empty property available for
completion of fire risk works.
- Liaise and communicate regularly with all affected residents to ensure they are fully

informed of timescales dates and other relevant information. Ensure residents fully
understand why this work is being carried out and why they have to temporarily vacate their
homes.
- Assist Project Managers with on-site updates both written and verbal to ensure smooth

flow of the project and ensuring everyone is informed and up to date with progress.
- Manage customer experience, including handling any comments or complaints, escalating

where needed.
- Monitoring of suppliers of temporary accommodation and quality of premises provided.
- Financial management and monitoring costs of temporary accommodation.
- Provide regular updates and management information on progress of the decant

programme.
- Establish, develop and maintain effective working relationships with all work

colleagues, contractors and partnering agencies to ensure an integrated
contribution to Sovereign's corporate objectives.
Sovereign Housing Association Limited 2 is charitable
- Observe and comply with Sovereign's policies and procedures and observe and

continually promote equality and inclusion and customer care in compliance with
organisational aims and objectives.
- Continuously seek realistic ways to improve efficiency and effectiveness in your

role, to help the department, and Sovereign, achieve its goals.
- Participate in learning and development activities that develop personal

effectiveness and assist in improving performance in the role.
- Undertake any other duties as may reasonably be required in line with the level of

responsibility of the post and in order to meet the changing needs of the
organisation.