Administrator

**Administrator**

Hours: Full-time - variable between 8am to 6pm (weekends included)

**Salary**: £13.90ph (£27,198 pa pro rata) 22.5 hours (3 days) per week

Closing date Tuesday 6 June 2023

**HIGHAM HALL **Bassenthwaite Lake, Cockermouth, CA13 9SH 017687 76276
- An Educational Trust providing a creative hub for enrichment and development for adults of all ages_

Charity number 1124959

Higham is needing a fourth Admin office colleague within our independent adult residential college. Higham operates 7 days a week and the successful applicant will need to be capable, amenable and trustworthy, with experience of office and organisational tasks. We offer a people-facing service requiring responsiveness, accuracy and intelligence and we like to think we embody the spirit of a very special and unique place. Hours are arranged in co-operation with your team. We want a talented, pleasant human being able to take on professional responsibilities with the aptitude to join a busy college office in actively supporting the Principal, other Staff, Tutors, Students and Trustees to help us uphold the true essence of lifelong learning. Higham has become used to a low turnover of staff.
- Completed Application Form
- Covering Letter (max two sides of A4) displaying your understanding of how you believe you match some of the criteria outlined in the accompanying details.

We care about our entire community who are linked with us: students, tutors, guests, suppliers and our neighbouring community.

**This Job**

This post has specific responsibility for some of the operational integrity of the college’s day-to-day work:
**Hospitality**: Managing rotas and supporting our two small Housekeeping and Bar teams.

The four members of the Office Admin team work on a 7-day rolling rota basis. All share the following responsibilities:

- **Reception**: _First point of contact: enquiries, bookings, arrivals, departures, everything in-between._
- **Duty Manager**: _Cover the office at least two weekend days each month._
- **Administration**: _Backoffice support for courses (tutor and student communications, programmes etc.)._
- **Information**: _Catering and housekeeping colleagues need accurate information for diets and requirements._
- **Service**: _We can help our guests feel at home by being on hand to assist them._
- **Preparation**: _Rooms need to have the right layout and equipment for what our visiting Tutors have planned._

Occasional other related duties as required.

Our Adult Residential College is a combination of education and hospitality with a broad aim to be a hub of creative learning and development. We operate as a charitable trust and all our Staff are committed to the values Higham Hall stands for.

The person we are seeking will want to be an equal and flexible part of our team, working with us efficiently and sensibly to serve the people who support us coming on our courses.

**PERSON SPECIFICATION**

Essential Characteristics:

- **Team Player**: Co-operative & flexible colleague
- **Customer Service Focused**: Active & pro-active
- **Good Communicator**:Phone, online, face-to-face
- **Supervisory Experience**: Supporting Staff
- **Educated **Formal attainment in English & Maths
- **Solid level of literacy**: Proficient, clear & accurate
- **Solid level of Numeracy**: Payments & numbers
- **Financial Awareness**:Handling Invoices, VAT etc.
- **Computer competence**: Word, Outlook, Excel etc.
- **Trustworthy**: can work independently and responsibly
- **Alert**: Service standard, Risk, Quality Control etc.
- **On your feet thinker**: Issues addressed appropriately
- **Multitasker**: fulfil a multi-dimensional role
- **Get on with others**: Relate well to different people
- **Professional**: Well-presented, welcoming and helpful
- **Stay with Higham** People appreciate familiar faces

Desirable Characteristics:

- Experience of an Education environment or Charity
- Appreciation of challenges for a 24-hour establishment
- Awareness of how Higham is self-sustaining

**Background**

Higham Hall is an independent college, a limited company and a registered charity, whose core business is residential adult education. We have built up a remarkable reputation as a leading college in the sector. The essence of Higham is our special environment, with an atmosphere and ambience that is ideal for adult study. Our location provides a perfect setting and, together with an historically interesting building, is well-suited as a venue for a range of events that contribute to the local economy and the cultural life of the area.

Higham opened as a residential adult education college in 1975 within the Education Department of Cumbria County Council. We became an independent college in 2007, when a Board of Trustees was appointed to oversee purchase from the County and establishment as an independent charitable trust. Our Trustees, Principal, Staff, Tutors and Students are all enthusiastic stakeholders for, show great commit