Compliance Officer

2 weeks ago

London, United Kingdom Transport for London Full time

**Organisation**
- Road Network Compliance

**Job**
- Administration

**Position Type**
- Full Time

**Job Title** - Compliance Officer
**Salary **- £31,250
**Pay Band** - Band 2
**Location **- Palestra
**Contract Type** - TfL Permanent
**Working Pattern** - 35-hour fixed weekly shift patterns will be offered to cover varying times in our 24/7 team. These will include early, late, and weekend coverage.

**Overview of role**

This key role demands excellent attention to detail coupled with highly developed observational skills, to undertake day to day monitoring activities for the team within the Enforcement & On Street Operations Directorate.

Using your knowledge of CCTV operation and the TfL Road network, you will be tasked with identifying traffic contraventions and pro-actively supporting the Section Manager in identifying ways to improve the section in terms of accuracy, quality and efficiency.

**Key Accountabilities**
- Undertake day to day monitoring activities for the Road Network Compliance team within the Enforcement and On Street Operations Directorate. This will involve monitoring video screens and identifying bus lane, parking and moving traffic offences.
- Analyse, check and validate video data, identify and make decisions on any contraventions and initiate processes while making appropriate recommendations.
- Validate and approve decisions for penalty notice issue or where necessary reject decisions on basis of inadequate data or for other reasons as directed by the Section Manager.
- Work with fellow Compliance Officers to ensure a high level of quality and accuracy in identified potential contraventions.
- Follow all TfL policy, data protection and other processes in undertaking traffic monitoring and enforcement activities and ensure an exceptionally high level of accuracy and quality.
- Act fairly, openly and efficiently at all times when undertaking monitoring activities and work with the primary aim of increasing Road User Compliance.
- Adhere to and meet quality assurance and other targets as set in discussions with the Section Manager.
- Develop excellent working relationships with clear communication channels and joint processes to enable ways of working with fellow Compliance Officers and other team members or sections to ensure partnership working in order to deliver the departmental objectives.
- Support the Section Manager by contributing to the collation and preparation of reports and other documents.
- Willingness to work flexibly and in new areas of compliance due to the dynamic nature and development of TfL and Road Network Compliance.
- Ad hoc duties and accountabilities as directed by the Section Manager and other senior managers as appropriate.

**Skills, Knowledge & Experience**

**Skills**
- Flexible and willing to work shift patterns in line with operational requirement; (Essential)
- High level of attention to detail and accuracy; (Essential)
- Ability to demonstrate high levels of concentration for sustained periods of time; (Essential)
- Ability to motivate self and manage own workload; (Essential)
- Autonomous worker who is also able to work well within a team; (Essential)
- Ability to make decisions; (Essential)
- Working effectively with advanced technology and IT based operations systems; (Essential)
- Good verbal and written communication skills; (Essential)
- Ability to work to deadlines and targets; (Essential)
- Must be a responsible and ‘hands on’ individual; (Essential)
- Be confident working under pressure; (Essential)
- Reliable and excellent punctuality and time keeping; (Essential)
- Ability to build and maintain a useful network of contacts and working relationships internally and externally; (Desirable)
- Recognise the importance of customers and demonstrates a commitment to ensuring they are satisfied and well served; (Essential)
- Ability to work across different teams. (Desirable)

**Knowledge**
- An understanding of Contravention Identification and Validation processes and requirements; (Desirable)
- Educated to A-Level or equivalent; (Desirable)
- Some knowledge of Road Traffic and Transportation legislation; (Desirable)
- Some Knowledge of working within a legal framework; (Essential)
- Knowledge of Road User Charging, bus lane and traffic enforcement regulations, legislative frameworks such as Scheme Orders and Traffic Management Orders and the enforcement of such schemes utilising outsourced service providers; (Desirable)
- Recognised qualification in CCTV traffic enforcement (or willingness to work towards qualification) (Essential)

**Experience**
- Experience in a similar or relevant position in a public sector environment; (Desirable)
- Experience of working with computers, I.T systems and hardware; (Essential)
- Experience and success in delivering high quality customer focused service in a challenging, multi-disciplinary environment; (Desirable)
- Experience (or willing to learn) compliance and camera systems and understanding the

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