Administrator

3 months ago


Wolverhampton, United Kingdom Thompson AVC Full time

We are seeking a professional senior administrator with an eye for detail and a passion for hitting timely deadlines.

You will be working within our dedicated helpdesk facility who are responsible for scheduling planned maintenance and fault call outs throughout our diverse nationwide clients. As senior administrator you will be working in a supervisory position providing a crucial interface between our helpdesk, clients and management team.

The role requires you to produce a variety of reports, including reporting according to SLA agreements, alarms management reporting, and planned maintenance reporting, alongside monitoring customer satisfaction and feedback.

You will need to bring excellent Excel Spreadsheets experience, and in return all other training relating to our reporting software would be provided (predominately Freshdesk and CASH). You will be providing administrative support to our small works team, and directly dealing with the finance department with regard to billing.

We require a confident telephone manner as you will be answering calls from customers and engineers as necessary, and may occasionally be requested to cover a helpdesk colleague, full training would be given in this area.

You would be working alongside the management team within a family owned business in a happy, friendly, bright open plan environment. Excellent bus links, onsite parking, full kitchen, gym. Thompson AVC were established in 1995 and offer specialist services within the security and life safety sector. More information can be found by visiting thompsonavc.co.uk

Core hours are 8-5pm but occasionally you may be asked to stay until 6pm, either as overtime or a later start.

Whilst we are looking for an experienced administrator, graduates may be considered if the right personality fit. Start date ASAP but willing to wait for the right person. Role is due to expansion.
- If you want to work for an organisation that are committed to delivering excellence please get in touch

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wolverhampton, WV10 6JD: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: HDadmin


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