Head Waiter/waitress

6 months ago

London, United Kingdom The Athenaeum Full time

**About Us**:
At The Athenaeum, we take pride in our commitment to being creative, ambitious, respectful, and ethical in everything that we do. Our mission is to provide an exceptional experience for our guests that reflects these values, and we are seeking a Head Waiter/Waitress who shares our passion for delivering 5 star service and working collaboratively as part of a dedicated team.

**Key Responsibilities**:
1. Exceptional Service:

- Provide an outstanding dining experience by delivering prompt, friendly, and attentive service to our guests.
- Demonstrate in-depth knowledge of our menu, including ingredients, allergens, preparation methods, and wine pairings, to assist guests in making informed choices.
- Handle guest inquiries, special requests, and concerns with professionalism and empathy, ensuring their satisfaction.

2. Team Collaboration:

- Work together as part of the team to foster a culture of collaboration and continuous improvement.
- Work closely with kitchen and bar staff to ensure seamless coordination of food and beverage service.
- Lead and training new team members and maintaining a positive, cohesive work environment.

3. Creativity and Ambition:

- Embrace our commitment to creativity by contributing innovative ideas for menu enhancements, seasonal specials, and presentation.
- Further the ambition of our brand by contributing to a team and a culture that ensures we reach our goals of exceptional service and achieve external recognition by our guests and industry peers.

4. Respect and Ethics:

- Treat all guests, colleagues, and suppliers with respect and courtesy, embodying our values of being respectful and ethical.
- Adhere to ethical guidelines and company policies, ensuring the highest standards of integrity and professionalism.

**Person Specification**:
Essential:

- Previous Food & Beverage experience in a similar operation
- Outgoing and confident personality
- A flexible and willing attitude
- Basic knowledge of Microsoft Office

Desirable:

- Experience of working in a 5* Hotel or a high-end restaurant
- Previous supervisory experience
- Demonstrable leadership and organisational skills
- Train the Trainer Certificate
- WSET or bartending courses
- Level 1 Food Hygiene
- Allergen Training
- Service Training

**Benefits**:

- Competitive salary and gratuities
- Work/life balance - 40 hours per week
- Health, dental, and retirement benefits
- Wellbeing financial support
- Ongoing training and development opportunities
- Employee discounts and dining & stay privileges
- A supportive and inclusive work culture

The Athenaeum has been family-run since the 1990s and could not be more committed to its famous five-star service.

An independent spirit remains at the heart of the hotel, where it continues to welcome everyone as VIPs and to make their stay individual.

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