Resident Liaison Officer

**About The Role**:
**RESIDENT LIAISON OFFICER - Permanent Opportunity**

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**DIVISION: Building South**

**LOCATION: London**

**CONTRACT: Fixed term for 2years**

**Benefits: Subsidised Private Medical Cover, Life Assurance Scheme, Contributory Pension, 35 Days annual leave (Including Public Holidays)**

Previous experience within the Construction industry is highly desirable, but not essential

The Resident Liaison Officer shall be responsible for:

- Coordinating the development and implementation of the relationship and engagement opportunities for all residents impacted by works
- Managing implementation and delivery of a resident communications and engagement plan
- Acting as main point of contact for residents and managing relationships with internal and external

stakeholders including residents, residents’ associations and site teams- Acting as a representative of GRAHAM and managing the communication between residents and the project team
- Developing positive and effective working relationships with residents and the local community
- Ensuring resident feedback is acknowledged and communicated to the project team, and that

residents feel actively engaged in the process- Managing communication channels to ensure all stakeholders are kept updated on project process and progress
- Keeping residents informed on construction progress and activity and communicating complex

construction processes in simple and accurate terms.- Coordinating engagement events, including occasional evening and weekend events
- Representing GRAHAM at stakeholder-run events including Resident Association Meetings
- Working across multiple projects
- Assisting with social value activities
- This job description is intended to give the post holder an appreciation of the role envisaged for the Resident Liaison Officer and the range of duties to be undertaken._
- It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals._

**Our Commitment to you**:

- GRAHAM aims to be an employer of choice for people from different backgrounds and to promote respect for the individual and equality of opportunity. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey. The diversity of our people, their skills and abilities is the strength that helps us achieve our best._