Night Concierge

**Role**:Night Concierge

**Location**:Bedford

**Working Pattern**:42 hours per week - 4 nights on / 4 nights off

This role involves being based out of our 18 bed assessment hub overnight, ensuring the security of the building and safety of our tenants throughout the night.

**Key Responsibilities**:

- Ensure the safety and wellbeing of our service users whilst providing a front of house presence and ensuring the security of the accommodation.
- Monitor access to the site.
- Ensure compliance with all fire, health & safety regulations.
- Undertake daily health and safety checks.
- Positively intervene to prevent anti-social behaviour.
- Call for emergency assistance in the event of a medical or anti-social behaviour issue.
- Respond appropriately to support needs, risk, accidents, incidents, complaints and emergencies that arise during the night. You will seek support or guidance from colleagues, on-call or other professionals as required.
- Undertake tasks throughout the night as required including building checks and domestic tasks such as cleaning and preparing empty rooms for occupation.
- Make a record of any meaningful contact with residents using company recording systems.
- Prepare a daily handover report for daytime staff to action anything from the night before.
- Report any maintenance issues using company systems.
- Clean empty rooms ready for reoccupation.
- Clean the office.
- General cleaning, as required.
- Ensue a safe and secure environment that promotes opportunities for our clients to develop independent living skills, including making meaningful use of time.
- Report any safeguarding concerns / incidents to the DSL on the day and complete internal incident reporting paperwork.
- Take responsibility for own learning by identifying continuous professional development opportunities as well as attending all mandatory company training.
- Attend at and participate in regular one-to-one performance reviews with your line manager.
- Undertake any other duties commensurate with the role, as requested.

**Success Attributes**:
Our people prioritise the team over self and share in our values. Our people work selflessly towards helping others achieve in their ambitions; recognising the greater good for society in making a positive impact in our clients’ lives.

Essential Personal Attributes:

- Experience of working within a similar role with people who might present with a multitude and/or complexity of needs
- Ability to de-escalate situations; conflict management and resolution
- Knowledge of policies and procedures, including Safeguarding and Health & Safety
- Good literacy skills and experience in report writing and record keeping
- Computer literate with good IT skills in Microsoft packages.
- Good communication and interpersonal skills
- Driving Licence, access to a vehicle and relevant business insurance to drive for work purposes
- Preparedness to supply an Enhanced DBS certificate and disclosure, as necessary

Desirable Personal Attributes:

- SIA Licence

**Salary**: From £24,024.00 per year

Schedule:

- 12 hour shift
- Night shift

Work Location: One location