Performance Supervisor
3 months ago
We have a fantastic opportunity to join us here at First Bus as a Street Inspector for our flagship depot in Caledonia
**Basic Purpose of Role**
The main focus of this role is to support the delivery of Performance Objective, using service performance and related business systems and processes. You will be analysing and managing information, the flor of services and using appropriate channels to communicate messages to drivers.
You will be engaging front line colleagues, so excellent communications skills are key for this role.
**Key Accountabilities**
- Monitor and proactively manage service punctuality and reliability, through the use of systems highlighted in the systems matrices, including live management of services to ensure continuous improvement of service performance.
- Create alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events effecting operations
- Regularly update and maintain on time performance systems
- Ensure processes are in place to identify system and vehicle equipment faults, work closely with appropriate individuals including business system providers to rectify issues within agreed and defined timeframes
- Live input of lost/additional mileage when dealing with unexpected events (eg late running, lost mileage due to road closures)
- Provide support to drivers, giving information and direction in a timely manner
- Prepare, distribute and analyse management information to improve on time performance
- Maintain accurate records for all aspects of punctuality performance
- Improve operational performance in a sustainable manner, with a key focus on managing reliability and on time performance, resulting in delivery of agreed key performance indicators
- Carry out investigations of incidents and prepare reports detailing findings and recommendation
- Ensure a comprehensive hand-over and coordination across shifts
- Other duties commensurate with the role as may be deemed appropriate by the line manager
- We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme._
**Rewards & Benefits**
- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands such as: insert, insert, insert, insert
- Free travel on our buses for you and your family
- £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working_._
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