Technical Supervisor

2 months ago

Birmingham, United Kingdom Mitie Full time

**Job Overview**:
**Main Duties**

As supervisor your duties and responsibilities will include, but will not be limited to the following:

- Providing technical support and leadership and direction to the shift team.
- Functioning as the principal HV-AP and willing to undertake PS-AP training and appointment.
- Functioning as a multi-skilled leader, responding effectively to critical and non-critical engineering mechanical/electrical failures and events. Following established incident management protocols.
- Monitor plant status and manage equipment breakdowns. Taking ownership of reparations works to their completion. Escalating issues to the Technical Service Manager, demonstrating actions undertaken to resolved problems.
- Contributing ideas to help with continuous improvement and development of operational processes and procedures.
- Communicating effectively with stakeholders and representing the company in a positive professional manner. Ensuring staff under their control recognize that we work in a service industry, where maintaining good customer service relationships is pivotal. Helping to train, support and coach staff as necessary, in this regard.
- Managing an inventory of regularly used parts and critical spares. Effectively identifying and ordering parts as needed.
- Assisting permit manager by adhering to the safe system of work program, controlling contractors, and issuing ATWs and PTWs in the permit manager's absence. in line with company procedures.
- Providing full technical support and expertise to the entire W1 portfolio, including attending, and/or directing staff to satellite facilities for PPM and reactive tasks as required.
- Maintaining daily, weekly, monthly statutory and non-statutory documentation. Carrying out site audits to ensure logs and associated service works remain compliant.
- Ensuring plant rooms, and other areas under our engineering responsibility/custodianship are kept clean, tidy, and well maintained. Projecting a positive image of the engineering department's management and control.
- Ensuring staff under their control are undertaking point of work risk assessments and working in line with their RAMS.
- Ensuring staff under their control are dressed smartly, in the appropriate company uniform, while on duty. Have, and are using, the appropriate PPE for their tasks.
- Ensuring safety equipment (i.e. eyewash stations, ladder inspections, equipment calibrations, etc) are on an appropriate schedule for inspection, and remain ‘in date' and ‘fit for use.
- Enforcing staff under their control adhere to relevant company policies and procedures.
- Liaising with the central help desk team constructively with regards to PPM and reactive task allocations, closures, extensions, and updates.
- Coordinating/alternating leave periods with the lead engineer, ensuring planned annual leave is not taken at the same time, ensuring the shift team is always with the required leadership and direction.
- Covering other supervisors on other shifts, if their lead engineers are unavailable (i.e., leave, sickness, meetings, training, and other absences), as needed.
- Managing the implementation of holiday policies, ensuring shift staffing levels maintain minimum manning levels; remaining conscious of overtime expenditures.
- Ensuring staff's adherence to the company's absence procedures.
- Directing, Communicating, and interacting positively with team members to deliver Toolbox Talks, back to work interviews, technical training etc.
- Work in line with company QSHE policy by ensuring work is carried out safely and to a high standard, as well as report hazards, accidents, and incidents when observed.
- Responding positively to reasonable requests in support of the contract goals, as may be directed by the Technical Service Manager, other senior management, and the client.

**What we are looking for**:

- Technical qualifications in an electrical (preferable) and/or mechanical discipline.
- Excellent interpersonal skills, with the ability to relate to others and communicate appropriately to people of varying technical abilities and disciplines within the Business and amongst client stakeholders.
- HV-AP experienced qualified to JPS 375 qualified or willing to undergo the requisite training to obtain the latter qualification. obtain PS- AP qualification, with the ability to Maintain/extend both qualifications to enable continuance within the roles.
- 18th Edition qualified.
- Flexible, with the ability to work under pressure whilst striving for continual improvements to service delivery.
- Ability to think outside the box when problem-solving.
- Providing a positive can-do disposition and always looking to improve our service delivery.
- Knowledgeable of both Mechanical and Electrical building services.

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