Resident Liaison

4 weeks ago

Newcastle Upon Tyne, United Kingdom HC-One Limited Full time

As a Resident Liaison Officer at HC One, you’ll value one thing above all. Kindness. You will build relationships with residents, their family and the home team, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.**Key Responsibilities & Accountabilities**
- Develop, build and strengthen resident relationships, maximising satisfaction.
- Understand the needs and preferences of all residents ensuring their requests are fulfilled.
- Liaising with resident's families, keeping them updated with the resident's wellbeing.
- Oversee and administer resident satisfaction procedures, ensuring any queries are speedily resolved and personally reviewed for compliance.
- Proactively educate residents and resident monitors, addressing any misunderstandings of the service specifications.
- Responsible for the implementation and co-ordination of resident consultation and communication
- Have overall responsibility for the standards set by the service team, observing and assisting throughout the home.
- Keep a record of issues and outcomes, keeping the Home Manager up to date daily.
- Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another.
- Understand and ensure the implementation of the Care Home’s Health and Safety policy, and Emergency and Fire procedures
You’ll need great Microsoft Office, Time Management and Organisational skills. Beyond that, it’s all about your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you’ll be trulyconsiderate and kind. Well, after all, it’s just in your nature.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest inyou, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a Friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-Onefamily and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

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