Ambulance Liaison Assistant

We are looking to recruit an assertive, confident Call Handler to take bookings for patient transport and deal with queries.

Working from Ambulance Headquarters in Newburn, Newcastle, you will be responding to a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues.

The ability to make considered decisions, respond quickly, probe for essential information pertinent to the transport request are key.

You will have a good aptitude for computer based systems as you will be working with a number of different packages to ensure our patients get first class care. You will be expected to have good keyboard skills.

Working 37.5 hours per week, Monday to Friday, working between 8am - 6pm and you will be given your shift pattern 4 weeks in advance.

In return you will receive a competitive benefits package and the knowledge that your actions are positively impacting the service we offer our community.

As an Ambulance Liaison Assistant you will be the first point of contact for queries regarding patient transport services.

Taking a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues.

Utilising our bespoke computer system to record patients details and assess their eligibility to access our patient transport system.

Working with a close-knit team of people who are passionate about helping our community.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

Please see the job description and person specification attached for further information on the role.