Owner Experience Executive

4 months ago

Burford, United Kingdom Skyes Cottages Full time

**About the Role**:
**Are you a natural at building rapport? Have a talent for resolving issues? Looking to showcase your service-driven, customer focused skills within a fantastic team as part of your new challenge?**

**Manor Cottages are thrilled to be seeking a brand new Owner Experience Executive to join our Owner Relations department at our Burford offices, providing crucial support during a 9 month FTC.**

Paying a salary circa £21,000 per annum working 37.5 hours over 5 days per week.
Plus access to our annual STIP scheme up to 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
An enhanced maternity and paternity policy
Personal development and opportunities to be recognised
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

You will be working closely with housekeeping and maintenance teams (in brands where we have property services) to ensure that communication is efficient, and we deliver a world class experience for our holidaymakers and owners, as well as being part of an emergency on-call rota, out of hours is a 7 days per week cover to ensure we deliver a round-the-clock service for our holidaymakers.

**Your Responsibilities**:
Reporting into Owner Experience Team Manager, our newest Owner Experience Executive will become a key player within our Premium Accounts team, responsible for:

- Responding to a holidaymaker and owner issues through multiple communication channels within agreed service level targets.
- Primary and direct contact for owners of local brand and support to other brands as required
- Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.
- Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.
- Proactively monitoring and working with owners to improve property performance.
- Escalating any urgent/ high-priority issues where appropriate to senior leadership.
- Providing support to owners to help them ensure that their property is compliant with health and safety regulation.
- Owner retention through creating advocacy and maintaining effective communication
- Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints
- Responding to guest feedback and working with owners to ensure our NPS continues to grow.
- Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential.

Any other duties are within the scope, spirit and purpose of the job as requested by your line manager

**Skills and Qualifications**:
**We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success**

By _Being One Team, Owning it, Communicating Honestl_y and showcasing a devotion to _Learning, Growing and Innovating_, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

**First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following**:

- Excellent attention to detail.
- Outstanding communication skills, both written and verbal.
- Strong interpersonal skills and experience of working in a team.
- Strong negotiation skills.
- Computer literate, specifically in MS office.
- Able to work under own initiative.
- Able to work to tight deadlines.

**Who we are**:
Based in the heart of the Cotswolds, our small but multi-talented team look after over 400 properties, from 14th century Cotswold stone cottages to modern lakefront homes. We’re big pet and animal lovers here, meaning you’ll often find a furry friend roaming the office, and we’re always happy to share our dog-friendly holiday recommendations.

Diversity and Inclusion:

  • Quality Assurance Specialist

    4 months ago

    Burford, United Kingdom Sykes Cottages Full time

    **About the Role**: **Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new position within a leading name in holiday industry...** Manor Cottage Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for a Quality Assurance Specialist to join our bustling Burford teams! **In return for...

  • Visitor Experience Coordinator: Burford

    1 week ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About the RoleWe are seeking a highly skilled Visitor Experience Coordinator to join our team at our Burford site in the beautiful Cotswolds. As a key member of our welcome area team, you will play a pivotal role in delivering an outstanding visitor experience for all internal and external visitors to our site.Key ResponsibilitiesProvide a warm and friendly...

  • Visitor Experience Coordinator: Burford

    1 week ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About the RoleWe are seeking a highly skilled Visitor Experience Coordinator to join our team at our Burford site in the beautiful Cotswolds. As a key member of our welcome area team, you will play a pivotal role in delivering an outstanding visitor experience for all internal and external visitors to our site.Key ResponsibilitiesProvide a warm and friendly...

  • Executive Chef

    2 weeks ago

    Burford, Oxfordshire, United Kingdom The Bamford Collection Full time

    About The Bamford CollectionThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.About The RoleAs a key member of our culinary team at The Three Horsehoes, you will be responsible for executing all dishes as per menu specifications. Ideally, you will have worked in similar fresh food...

  • Executive Chef Assistant

    2 weeks ago

    Burford, United Kingdom Nicholas Jon Recruitment Full time

    Executive Chef Assistant - £36k plus bonusNicholas Jon Recruitment is seeking a highly skilled and experienced Executive Chef Assistant to join their esteemed culinary team. This is an exceptional opportunity for a talented individual to take their career to the next level and work with a reputable company in the industry.Key Responsibilities:Assist the...

  • Executive Chef Assistant

    2 weeks ago

    Burford, United Kingdom Nicholas Jon Recruitment Full time

    Executive Chef Assistant - £36k plus bonusNicholas Jon Recruitment is seeking a highly skilled and experienced Executive Chef Assistant to join their esteemed culinary team. This is an exceptional opportunity for a talented individual to take their career to the next level and work with a reputable company in the industry.Key Responsibilities:Assist the...

  • Executive Chef Assistant

    1 week ago

    Burford, United Kingdom Nicholas Jon Recruitment Full time

    Executive Chef Assistant - £36k plus bonusNicholas Jon Recruitment is seeking a highly skilled and experienced Executive Chef Assistant to join our esteemed client's kitchen team. This is an exceptional opportunity for a talented individual to take on a senior role and contribute to the success of a renowned gastro destination.The ideal candidate will...

  • Executive Chef Assistant

    1 week ago

    Burford, United Kingdom Nicholas Jon Recruitment Full time

    Executive Chef Assistant - £36k plus bonusNicholas Jon Recruitment is seeking a highly skilled and experienced Executive Chef Assistant to join our esteemed client's kitchen team. This is an exceptional opportunity for a talented individual to take on a senior role and contribute to the success of a renowned gastro destination.The ideal candidate will...

  • Executive Culinary Director

    2 weeks ago

    Burford, United Kingdom Nicholas Jon Recruitment Full time

    Executive Culinary Director - Fantastic Gastro near Burford - £48,000 - Small Independent Group - Head ChefWe are working with an awesome team, looking for a head chef for an unbelievable pub and restaurant. They are looking for a talented Head Chef to lead their kitchen team.This independent pub already has national accreditation, and they have big plans....

  • Executive Culinary Director

    2 weeks ago

    Burford, United Kingdom Nicholas Jon Recruitment Full time

    Executive Culinary Director - Fantastic Gastro near Burford - £48,000 - Small Independent Group - Head ChefWe are working with an awesome team, looking for a head chef for an unbelievable pub and restaurant. They are looking for a talented Head Chef to lead their kitchen team.This independent pub already has national accreditation, and they have big plans....

  • Program Coordinator

    1 month ago

    Burford, United Kingdom Blue Cross Full time

    Contract: Permanent, full time, 35 hours over 5 daysSalary: £43,962 - £47,502 Location: Hybrid – 2 days in the office, 3 days remote Join Blue Cross as a Program Coordinator and contribute to a brighter future for pets and their owners.As a key member of the Strategic Planning team, your expertise in program coordination will be essential in delivering a...

  • Portfolio Management Office Lead

    1 month ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About the Role:At Blue Cross, we are dedicated to making a positive impact every day for pets and their owners. As the PMO Operations Manager, you will be instrumental in advancing our strategic initiatives. Your role will be central to the successful execution of our projects and programs, ensuring they align with our overarching strategic objectives. If...

  • Executive Chef

    1 week ago

    Burford, Oxfordshire, United Kingdom Nicholas Jon Recruitment Full time

    Executive Chef OpportunityNicholas Jon Recruitment is working with a renowned gastro company to find an exceptional Executive Chef to join their team. This is a fantastic opportunity for a skilled and ambitious chef to take on a leadership role and drive the culinary direction of the restaurant.About the RoleWe are seeking a highly experienced and innovative...

  • Executive Chef

    1 week ago

    Burford, Oxfordshire, United Kingdom Nicholas Jon Recruitment Full time

    Executive Chef OpportunityNicholas Jon Recruitment is working with a renowned gastro company to find an exceptional Executive Chef to join their team. This is a fantastic opportunity for a skilled and ambitious chef to take on a leadership role and drive the culinary direction of the restaurant.About the RoleWe are seeking a highly experienced and innovative...

  • Project Management Office Lead

    1 month ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    Contract Type: Permanent, full-time, 35 hours per week Salary: £43,962 - £47,502 Location: Hybrid working model Join Blue Cross as our PMO Manager and contribute to a transformative journey for pets and their owners. As a pivotal member of the Strategic Planning team, you will be instrumental in executing our innovative strategy, ensuring that our projects...

  • Project Coordinator

    1 month ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About the Role:At Blue Cross, we are excited to introduce our new three-year strategy, 'Our Focus'. As a Project Coordinator, you will be instrumental in guiding our initiatives towards successful implementation.Your responsibilities will include overseeing a diverse range of projects and programs that align with our strategic objectives, ultimately...

  • Strategic PMO Coordinator

    1 month ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About Blue Cross:At Blue Cross, we are dedicated to making a positive impact every day for pets and their owners. As the PMO Manager, you will be instrumental in advancing our strategic initiatives.Your Role:In this pivotal position, you will ensure the successful execution of our projects and programs, aligning them with our overarching strategic...

  • Strategic Portfolio Management Supervisor

    1 month ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About the Role:At Blue Cross, we are dedicated to making a positive impact for pets and their owners. As the Portfolio Management Office Lead, you will be instrumental in advancing our strategic initiatives. Your role will be central to the successful execution of our projects and programs, ensuring they align with our organizational objectives. If you have...

  • Manager of Project Portfolio Operations

    1 month ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    Contract: Permanent, full time, 35 hours over 5 days Salary: £43,962 - £47,502 Location: Hybrid – 2 days in the office, 3 days remote Closing date: Sunday 1 September 2024 Interview date: w/c 19 September 2024 Join Blue Cross as our PMO Manager and contribute to a brighter future for pets and their owners. As a key member of the central Strategic...

  • Horse Admissions Coordinator: Burford Equine Unit

    2 weeks ago

    Burford, Oxfordshire, United Kingdom Blue Cross Full time

    About the RoleWe are seeking a highly skilled and compassionate Horse Admissions Coordinator to join our team at the Burford Equine Unit. As a key member of our admissions team, you will play a critical role in ensuring the smooth and efficient intake of horses into our care.Key ResponsibilitiesStreamline the admissions process to maximize the number of...