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Restaurant Supervisor
4 months ago
**Restaurant Supervisor**
**Laguna Kitchen & Bar**
The Park Plaza Hotel Cardiff is a 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brasserie style restaurant, a busy bar; modern meeting and event facilities, Laguna Catering, the Kuku Club and the luxurious Laguna Health & Spa.
As a Restaurant Supervisor you will be working under the direction of the Restaurant Manager and you will be required to assist in the daily running of the department, in line with agreed standards of service and customer care.
You:
- A natural leader, able to direct and train other team members
- A customer service champion
- Able to work in a fast paced environment
- Flexible in your approach to work
- Ability to build relationships with regular guests
**Duties**:
- Assisting the Restaurant Manager with the daily running of the restaurant
- Delegating tasks, supervising the restaurant team and maintaining levels of discipline
- Delivering the highest levels of customer service and leading from the front
- Assisting with the administration and delivery of staff training
- Taking restaurant bookings, managing the diary and answering customer queries
- Meeting and greeting guests and escorting them to their table
- Taking food and drink orders and offering recommendations
- Assisting with the service of food and drink items
- Operating a Micros System and all related cash and administrative procedures
- Assisting with the achievement of all financial targets and related standards of product and service.
**Benefits**:
- Discounts and employee rates across the Park Plaza and Radisson global brands
- On shift meal
- Discounted gym membership at Laguna Health & Spa
- Employee of the month scheme
- Annual service recognition
Hours of Work:
39 hours a week
Service Charge paid monthly, in addition to salary.
Previous related work experience is essential.
**Salary**: £24,133.20 per year
**Benefits**:
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
- Store discount
Schedule:
- Overtime
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Tips
**Experience**:
- Restaurant: 1 year (required)
- Supervisor: 1 year (preferred)
- Wine: 1 year (preferred)
Work Location: In person
Reference ID: Rest Sup PPC 032023