Medical Secretary

Ø Open and Distribute Internal and External Post. Ø To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

Ø To assist the Practice Manager with all clerical and administrative duties. Ø To maintain filing and administrative systems so that written or computer information is easily accessible and secure with in own job area. Ø To retrieve medical records and assist the completion of medical/insurance records. Ø To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

Ø To receive incoming facsimiles and outgoing facsimiles in order to facilitate timely and appropriate communications with others. Ø To maintain the computer clinical system in an accurate and secure manner. Ø Process insurance report requests, copies of notes. Patient requests for copies of notes.

Ø To assist with the gathering of statistics and information when required. Ø To provide cover for members of the secretarial team during periods of sickness and annual leave. Ø Maintain adequate supplies of Office Stationery in order to perform your secretarial duties. Ø Liaise with Hospital and other Health Care Professionals Ø Maintain Back Up Tapes Ø Maintain electronic mail Ø Dispatch mail and maintain a pending system Ø Maintain hospital appointments system i.e.

booking, receiving referrals, unbooking and cancelling. Confidentiality: Ø In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately Ø In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential. Ø Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: Ø Using personal security systems with in the work place according to practice guidelines Ø Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Ø Making effective use of training to update knowledge and skills Ø Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Ø Reporting potential risks identified.

**Equality and Diversity**: The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Ø Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Ø Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Ø Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Ø Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.