Customer Contact Agent

4 months ago


Basingstoke, United Kingdom Harwoods Group Full time

Based at our flagship branch you will be an extension of our group after-sales teams located across the South of England.You will handle communications with customers across our market area throughout the ownership cycle ensuring loyalty to both our exceptional brand and company.

Your main responsibilities will include:

- Making and receiving calls, to and from our customers whose vehicles require maintenance attention & converting these contacts into workshop bookings and appropriately up selling related products and service as applicable.
- Handling other inbound enquires as required from our customer base and making sure our customers receive the very best from our departments.
- Making CSI/follow up calls and partaking in other Customer Focus related projects as directed by your line manager who will provide full training and guidance throughout your career.
- Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative within a wider team environment.
- Full training will be provided, however previous experience within the motor trade, a dealership or telemarketing environment will be beneficial to you

This is a great opportunity to work with one of the country's most respected dealer groups with benefits such as an industry-leading basic salary, a superb remuneration package a company ethos that is second to none.

At Harwoods, we always aim to promote from within and offer a vibrant working environment and a focused and dedicated management team.

Our 'AM' award winning website is constantly evolving as we aim to stay at the forefront of technology and marketing practice.

Strictly approved agencies only.

**_Reach your Potential with Harwoods Group_**

**Salary**: £21,673.60 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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