Administration Supervisor/receptionist Poau

3 months ago


Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

To provide administration support for Pre
- Operative Assessment Unit. To answer non clinical patient enquiries both face to face and phone.

The post holder will be responsible for the smooth running and or organisation of clinics, from liaising with central booking to preparing documents and accessing notes. The workload is managed with day to day supervision from the POAU nursing Sisters. The successful applicant will work closely with both the nursing staff and the clerical team.

Meet and greet patients and their relations, dealing with patient enquires on the telephone and in person providing non-clinical information as required. Contribute and participate in staff meetings, working groups and multi-disciplinary clinical meetings to maintain communication and the smooth running of clinics. Record clinic attendances, update patient details on the Lorenzo patient record system. Provide administration support to the unit Sisters assisting in the staff electronic roster management and attendance management monitoring. Maintain good working relationships with the multidisciplinary teams within the Assessment Unit and to liaise with all other units and external stakeholders in a professional manner. Take part in the Department’s staff appraisal and review interviews as required. The appraisal interview will take place not less than once a year. Attend and contribute to Clinical Governance and interdepartmental meetings when required and as requested. Communicate informally and formally with staff at varying levels within the Trust to ensure day to day duties are performed. Communicate with patients and their carers in a sensitive and professional manner. Provide an efficient and flexible working practice that will adapt to and meet the needs of ongoing changes within the Pre Operative Assessment Nurse and Admin teams.

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Please see attached Job description and person specification for full details of roles and responsibilities.



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