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Road and Rail Freight Export Specialist

2 months ago

Lichfield, United Kingdom Hellmann Worldwide Logistics Full time

**Hours**: Full time, 37.5 hours per week, 9:00 - 17:30 Monday to Friday

**About the position**:
The purpose of the ERF Export Specialist is to complete the full road freight process from start to finish and act as the department ambassador and link between colleagues, internal/external customers, stakeholders and partners. To develop existing and new business to improve growth across the department.

You will be responsible for calculating and processing customs clearances including duties and taxes to be paid. You will be required to enter details onto specialised customs software which may include CHIEF, CNS, Destin8 and CFSP, Datafreight and Sequioa. You will be responsible for issuing the correct documents on behalf of the customer to ensure that customs are cleared in a timely and efficient manner allowing shipments to continue on their journey.

A key part of this role is the liaison with customs officials, subcontractors and customers that will be required to process shipments and complete documentation. This job also requires you to liaise with officials in various agencies to ensure goods are cleared through customs or quarantine.

The Export Specialist will also be expected to have and continue to build a good understanding of all relevant customs related laws and regulations. You will be expected to maintain your understanding and keep up-to-date with changes as they occur, so as to be able to advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters.

**Key Tasks and Responsibilities will include**:

- First point of customer escalation for partners, suppliers & customers both internal and external
- Ensure that all relevant rate requests and quotes that cannot be processed from the defined rates sheet are escalated to the product team
- Carry out quarterly/monthly reviews in conjunction with their supervisor for appropriate customers
- Maintain effective communication between internal departments
- Liaison with foreign partners
- Organise shipment collections including Ex works for Partners
- Enter all relevant shipment data including partner shipments into Hellas
- Plan all export departures cost effectively
- Inform relevant departments of special requirements including Partner bookings
- Identify, respond and address invoice queries in a timely manner and as per agreed SOPs
- Maintain data quality and file accuracy to company and ISO standards
- Investigate and resolve all freight discrepancies efficiently with relevant departments
- Check all hazardous documentation prior to loading and check any discrepancies with DGSA Review stock check sheets on a daily basis and resolve any outstanding shipments
- Monitor and control track and trace for shipments and inform relevant stakeholders of their status
- To provide excellent customer service to all relevant customers Liaise directly with the customer to build relationships
- Raise non conformances where appropriate
- Respond to customer concerns and resolve or escalate where appropriateReport daily failures and information to all relevant parties where necessary
- Provide operational suggestions for improvement
- Follow the defined company process for claim handling for all potential claims to either resolution or escalation
- Develop existing business through maintaining and improving high levels of service excellence and quality
- Actively ensure that defined company processes for the recovery of shipment costs are adhered to
- To process the system plus shipments as per the agreed System Plus SOPs via the dedicated System Plus systems and TMS
- Effectively, efficiently and accurately process primarily, but not exclusively, Road Freight customs clearances for all customers within the guidelines of all relevant laws and regulations.
- Work closely with existing customers to maintain service levels.
- Liaise with all customers, suppliers, government agencies, freight forwarders, importers, exporters et al as required to prepare and process primarily, but not exclusively, Road Freight customs clearances for Hellmann UK
- Create, link & discharge all Customs documents including T1, T2, T2 groupage, T2F, T2LF, NES & NCTS export entries.
- Process clearances with the use of specific custom’s systems to complete all Custom’s transactions. (Impatex, Destin8 & Compass, CHIEF, CDS, Sequoia, Datafreight).
- Liaise with Hellmann operational staff and the Hellmann sales team for day to day customs enquiries.
- Complete appropriate customer invoices correctly and in a timely manner, with correct values, declarations and HS codes.
- Arrange ad-hoc Customs shipments for Hellmann Partners and complete the invoices to be sent to Partners.
- Interface with HMRC regarding compliance issues as required.
- Keep up to date on Customs Clearance legislation, laws and regulations

**About you**:

- Have 1 years’ experience working in a road freight environment
- Possess customer service exp