Fraud Caseworker

We have an exciting opportunity for a Fraud Caseworker to join the North Wales Victim Help Centre team in North Wales, working 37.5 hours a week. This is a Fixed Term position until 26th April 2024.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you

**County/Borough**
- Denbighshire

**Office location**
- Victim Help Centre, St Asaph Business Park, St Asaph. Denbighshire LL17 0HQ

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday to Friday 9.00am - 5.00pm (Occasional Saturdays and some evenings depending on service demand).

**Basic Salary**
- £23,913.26 per annum

**Contract type**
- Fixed Term

**DBS required?**
- Yes

**End date (if fixed term)**
- April 2024

**Police vetting required?**
- Yes

**Closing Date**
- 03/03/2023

**Ref No**
- 4709

**About the role**:
The purpose of this role is to deliver frontline service to victims of fraud within North Wales providing immediate and on-going emotional support to victims of Fraud by providing high quality, accessible and relevant telephone, Livechat and outreach support for victims of Fraud.

Based in the Victim Help Centre and working in liaison with North Wales Police and Action Fraud. The post holder will identify and manage the victims immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely.

The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.