Inbound Call Handler

Weekend Inbound Call Center Job Description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

**Main Job Tasks, Duties and Responsibilities**
- answer calls and input information
- handle customer inquiries over the phone
- read required information to customers using available resources
- provide customers with product and service information
- enter customer information into system
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs

**Education and Experience**

**Required**

**Desirable**

High school diploma or equivalent

Language proficiency

Knowledge of call center telephony and technology

Knowledge of customer service principles and practices

Some experience in a call center or customer service environment

Good data entry and typing skills

Knowledge of administration and clerical processes

**Key Skills and Competencies**

**Required**

**Desirable**

Verbal and written communication and listening skills

Problem analysis and problem solving

Team work

Organizational skills

Customer service orientation

Stress tolerance

Attention to detail

Resilience

Adaptability

Availability on weekends, bank holidays including Christmas and New Year.