Vip Coordinator

Roles & Responsibilities:
In this role you will be the main point of contact for our guests and VIPs throughout their booking journey, ensuring a seamless experience throughout.

Reporting to the VIP Sales and Operations Manager, you will answer all guest queries in a timely manner, assist with running a smooth operational day and where necessary, deal with any guest complaints and recoveries in a professional manner.

You will be responsible for maintaining the VIP schedule; creating daily planners, checking all paperwork is completed, stock taking for hotel packages, running weekly reports and more

Qualifications & Experience:

- Due to the nature of the role, you must be over 18 and have a full UK driving licence.
- 1 years experience in an operational/ safety critical role
- Till training and experience with PCI
- Previous admin or coordinator experience
- Understanding of budgets and revenue targets would be advantageous

**Benefits**:

- A competitive hourly rate of pay
- 28 days holiday (including bank holidays)
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more

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Pay Range: GBP £10.92/Hr.