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Better Bus Operational Excellence Coach
6 months ago
**Position Title: Better Bus Operational Excellence Coach**
**Reports to: Head of Operational Excellence**
**Location: Home based with frequent UK Travel - Midlands/Manchester/South Yorkshire/East**
**Welcome to First Bus**
At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.
And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.
**What will you be doing?**
- To hold the role of expert in bus operations, operational systems, policies, and processes used at First Bus, providing a point of reference for team members across the business on current best-practice and standard operating procedures
- To conduct in-depth on-site reviews of depot performance, identifying areas of excellence and opportunities for development tailored to the depot
- To provide in-the-moment coaching to various management roles, positively supporting them develop strategic action plans and holding them to account when performance is not achieved
- To recognise best-practice at depot level and disseminate across the wider First Bus network, building connections and collaboration between managers to share knowledge, expertise and best practice
- Drive improvement to lift performance in line with operational excellence framework
- To conduct other duties commensurate with the role as may be deemed appropriate by the Head of Operational Excellence
- To use effective communication, active listening, recognition, and empathy when engaging with depot colleagues
- To develop trusting working relationships with colleagues, following the ‘Our Way' principles
- To train and coach colleagues across a range of operational areas, improving standards of delivery
- To demonstrate a passionate positive attitude to safety through personal actions and share successful safety principles as appropriate
- To support the Company's environmental campaigns and be aware of First Bus annual environmental targets
**What are we looking for?**
- Creativity: the ability to problem-solve in a creative, yet structured manner
- Have expert knowledge of the detailed day-to-day requirements of the operation
- Ability to work proactively to identify depot requirements and coach through to improvement
- Organised, thorough and with a high level of attention to detail
- Strong time management skills
- Ability to utilise own initiative in all facets of activities
- Pragmatic and flexible in approach
- Articulate with a strong attention to detail and problem-solving skills
- Excellent written and verbal communication, with strong interpersonal skills
- Knowledge of relevant legislation, regulations, best practice and Company minimum standards
- Ability to maintain confidentiality and handle sensitive information with discretion
- A creative mind with an ability to suggest improvements
**Rewards & Benefits**
- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
- Free travel on our buses for you and your family
- £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
