Community Worker

2 weeks ago

Brixham, United Kingdom Brixham Does Care Full time

Registered Charity No. 1155412

Location Brixham Does Care offices in the Town Hall, Brixham, Devon

Hours Part time (18 hours per week. Monday, Wednesday and Friday 9.30am to 4.00pm, with half an hour lunch break each day)

Hourly Rate £11.44

Contract Type Permanent

Posted 19th June 2024

**Brixham Does Care **is a registered befriending charity, founded in 1978 which attempts to combat loneliness and isolation. We offer support to people of all ages living in Brixham and surrounding communities.

CLOSING DATE FOR APPLICATIONS: Friday 28th June 2024

INTERVIEWS DATES (in person): week commencing 1st July

**Your duties will include**:

- You will listen to problems presented, take appropriate action and, if necessary consult/liaise with relatives, carers, other staff and other involved agencies and members of health & care teams.
- To undertake centre operations in relation to the work of Brixham Does Care. E.g. possible support in the charity shop, community café, activities and groups.
- To be the link person for several groups, trips and activities.
- Assist people in the completion of forms e.g. Attendance Allowance, Blue Badge, Pension Credit etc.
- You will action new referrals and with the agreement of the service users you will signpost and support the isolated and vulnerable.
- You will need to ensure that the day to day centre operations run smoothly. Have a welcoming and positive approach to callers who contact the centre in person or by phone and assist with enquiries made.
- Support people including those who are highly sensitive and vulnerable to monitor their wellbeing. Maintain contact with service users / volunteers of Brixham Does Care especially in times of need or distress.
- If applicable, offer clients possible options/solutions to their particular circumstances, giving special attention to vulnerable people and people with mental health problems.
- To enable people to be active in managing their own wellbeing, health and care and improve their experience of care and support in the community.
- Keep confidential records in line with GDPR, ensure these records are kept up to date; help to maintain the database.
- To support staff, service users and volunteers in carrying out the work of Brixham Does Care, often working independently.
- When the need arises accompany/support people to doctors, solicitors etc., encourage individuals to also make direct contact with statutory bodies and give support in crisis.
- To actively liaise/engage as appropriate with public authorities and professionals on behalf of users of Brixham Does Care. Participate on occasions as required, in meetings with other agencies.
- Brixham Does Care operates an anti-discriminatory policy. You will need to work with the diversity of our users in a non-judgemental and non-discriminatory manner.
- To make sure you remain up to date on all voluntary organisations within the locality so you can signpost effectively.
- Be aware of “Value for money” when considering issues relating to Brixham Does Care.
- Contribute positively to day to day operational issues and the decision making process. On occasions you may be required to undertake some duties outside of your normal sphere of duties including visiting housebound people in Brixham.
- To work flexibly when required, which may occasionally include working outside contractual hours of work.
- Maintain Brixham Does Care’s quality standards and when opportunities arise, promote Brixham Does Care’s credibility and image.

**You will also need to**:

- Make best use of IT and be competent with computer software.
- Make and receive calls; take and pass messages, communicate information efficiently and effectively, written and verbally to relevant staff.
- Help produce statistical reports, collect material/information to support our contracts and other fundraising activities, annual report etc.
- Prepare/participate in all annual events and when required take a lead responsibility for their organisation.
- Gain the confidence of many people; handle highly sensitive information and situations. Master information about help available to clients from public services and give people advice and counselling on a variety of matters.
- Develop a high degree of maturity and experience in dealing with people, display a positive attitude and leadership qualities.
- To make entries in diary/day book as necessary and make appropriate responses to information.

Discretion and total confidentiality is essential. You will also be required to sign a form of undertaking concerning confidentiality and disclosure of client information, if you have not already done so.

You must cooperate with the management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health & safety precautions for yourself and others and ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

The above is a

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