Customer Care

7 months ago


Alford, United Kingdom Safelincs Full time

**Overview**:
Are you looking for an opportunity to work in a fast paced, customer focussed environment? Do you want to join an innovative and forward-thinking company that values their staff? If your answer is yes, then look no further Our Customer Care & Sales Administrator role could be the perfect job for you.

We have an exciting opportunity for a customer focussed individual to join our expanding team

**Roles & Responsibilities**:
**Answering Customer Calls & Processing Sales**:

- Provide customers with quotes, product information and process sales through the appropriate software including Amazon & eBay
- Contact customers to inform them of out of stock products

**Customer Care**
- Contact existing customers to check that they are happy with their orders
- Proactively offer customers any relevant special offers
- Arrange the collection of any goods from customers
- Deal with customer complaints in a sympathetic and professional manner

You will need to have a good level of IT, English and Maths skills and previous customer service experience is preferred. Full and in-depth training will be given therefore experience in fire safety is not essential.

**Details**:
**Job type**: Full time

**Wage**: £11.40 per hour

**Holiday**: 33 days including bank holidays

**Location**: Alford, Lincolnshire

**Hours**:40 hours per week (excluding lunch), with a requirement to work some shifts up to 6.00pm and occasional weekends (8.30am - 5.00pm) on a rota.

**What Can Safelincs Offer You?**:
**Benefits of Working at Safelincs**
- Get involved with staff led clubs such as martial arts, walking group and gardening club
- Work for a company that cares about their staff, we even won a national award for it
- Generous holiday package - 33 days including bank holidays per year for this role
- Free refreshments, biscuits and chocolate
- At least 4 company organised social events per year for all staff to attend

**Safelincs Values**:

- We care about the environment and run a number of different initiatives including company electric cars, solar panels, plastic free tea bags and biodegradable bin bags
- We like to give back to the local community We recently donated defibrillators to our local cricket and football club, and also supported Alford’s Ukraine appeal.
- We have an internal Wellbeing Team who are dedicated to raising awareness and breaking stigma around mental health and wellbeing topics.

**How to Apply**:


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