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Receptionist

8 months ago

Chelmsford, United Kingdom Phoenix Hospital Chelmsford Full time

**Job Purpose**:
As a Receptionist/Finance Administrator, you will be responsible and accountable for ensuring that our corporate values and customer service is embedded in every interaction made. You will work within our policies and procedures to deliver the highest standards of service with regard to enquiries, patient registration and charging, billing and payments, patient records management/data input.

You will be required to coordinate the hospitals administration, oversee room allocations and liaise with other hospital departments to ensure the provision of a smooth patient pathway.

**Key Accountabilities**
- To provide a highly customer focused front of house service to our patients, consultants and business partners
- To greet patients in a professional, friendly and informative manner ensuring that patients are informed of any relevant delays in the clinic or the availability of medical staff
- To make appointments on the system accurately
- Ensure details are accurate on both the computer system and the patient’s case notes
- All payments must be processed accurately and reconciliations are completed at the end of day
- To answer the telephone, dealing politely and appropriately with callers, and relay messages to other staff accurately. Whenever practicable to answer telephones within 3 rings
- Liaise closely with clinical practitioners regarding practice organisation
- Other clerical duties such as post and maintaining reception area
- To adhere to the procedures and working practices. To report all injuries / incidents on electronic Sentinel reporting system and to the Hospital Director/ Business Support Executive follow The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995(RIDDOR)
- To assist in the processing of patient satisfaction questionnaire
- To ensure good liaison with medical secretaries of all referring physicians
- To be familiar with electronic mail and help establish the optimum method of communication with referring physicians. Coordinate with the business development team to effectively handle, monitor and increase enquiries
- Liaise with consultants, secretaries and other departments to ensure the provision of a smooth patient pathway
- To assist in management of consultant’s schedules and room allocations, liaising with the business development team to ensure smooth organisation of clinics
- To remain vigilant of security and aware of all personnel, patients, consultants, visitors and staff entering the building at all times
- Assist in other areas when necessary
- Manage the delivery of post & supplies arriving at site

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Reception: 1 year (preferred)

Work Location: In person