Application Support

2 weeks ago


London, United Kingdom Harrington Starr Full time

Location:
- London- Industry:
- Salary:
- £90,000 - £110,000- Reference:
- 18186- Contact name:
- James Platt- Job published:
- August 08, 2023**Job description**:
Application Support

The key functions are listed as below:

- Technical fault analysis and coordination of issues through to resolution, ensuring maximum system up-time is achieved.
- Continuous communication (written and oral) with a wide range of business users.
- Producing technical support documentation and disaster recovery procedures.
- Proactively contributing to the department knowledgebase.
- Knowledge of Ion products

**Essential Knowledge**
- A good understanding of Fixed Income and Repo Trading flows.
- Ion product knowledge
- Experience of working within a Trading Floor environment.
- Client and Broker Connectivity (FIX);
- Ion product knowledge
- Electronic Trading;
- Able to run SQL queries;
- Excel VBA.
- Excellent communication and people skills with a strong customer-focus.
- Desktop support including hardware/MS Office and spreadsheets/databases.
- Self-starter and keen to drive initiatives to completion.
- Genuine interest in finance, with a desire to work closely with the business


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