Chief of Staff

2 weeks ago

London, United Kingdom Informa Global Support Full time

**Company Description** Company Description**

**Informa** is a leading international events, intelligence, and scholarly research group. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 12,000 colleagues working in more than 30 countries.

Informa’s divisions include**:Informa Connect**, **Informa Markets**, **Informa Tech**, **Taylor & Francis** and **Global Support**.

Informa is a successful and diverse business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels. As a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.

**Global Support and the Commercial Office Remit**
- ** Global Support** is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
- ** Real Estate**:the RE team oversees Informa’s office landscape, with c.130 offices across the globe. The team of 34 is directly responsible for the day-to-day running, budgets, and leases of Informa’s major shared office locations (e.g. London, Dubai, New York etc.) as well as oversight and support of divisionally owned offices. The team has accountability for managing Informa’s 156 leases, as well as overseeing projects to refurbish and relocate offices as required. Currently, a proportion of the estate is being adapted to reflect Informa's balanced working approach, with Amsterdam and 5 Howick Place, reflecting the new design and model.

We have a fantastic opportunity for a Strategic Programme Lead to support the Chief Commercial Officer, who leads the Technology Solutions & Services function and our Global Real Estate team. This role will be varied and multifaceted and will involve a variety of tasks around people, performance, communication, strategy, planning, culture, and M&A. This person needs to be ready for a challenge and must be able to demonstrate that they can handle change at pace and operate at a leadership level. This role is about making impact and driving collaboration across TS&S & RE to ensure we are executing business wide projects & deliverables.

**What you’ll be doing**:

- As part of the TS&S Leadership Team you will support the CCO in key decision making within TS&S and RE, supporting the design and delivery of the Technology & Real Estate strategies, inputting into the decision-making process by testing and challenging ideas and helping to curate and crystallise outcomes across key strategic areas.
- You will support and manage priorities, projects, decisions, and actions that are in the remit of the CCO, working closely with him to ensure delivery of key requirements to time and budget, and helping to ensure effective communication within and outside of the team.
- You may attend key meetings on behalf of the CCO, ensuring actions are agreed and delivered by relevant stakeholders, following up and offering support against any actions undertaken by others and keeping the COO updated on actions, opportunities, and issues.
- You will own meeting agendas and work with the leadership team, functional leads (e.g. Director of Technology Business Performance, HRBP etc.) as well as key stakeholders (e.g. Markets Regional Presidents) to develop meeting agendas, confirm meeting outcomes, and liaise with stakeholders pre and post meetings on actions and delivery:

- Regular (weekly) operational Technology and Real Estate Management meetings covering people, process, projects, finance and strategy.
- TS&S Strategic Offsites (quarterly) to focus on emerging and future issues.
- Interlock meetings with divisional leadership (Markets, Connect and Tech), attendance at events to build understanding and insight into the businesses.
- Y

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