Trading Standards Officer

Contract to start 27-03-23 until 26-04-23 with a possible extension.

**JOB ROLE PURPOSE**

Carry out criminal compliance enforcement activities across the regulatory service functions.

Within a generic team carry out inspections, surveys and investigations into complex and serious breaches of trading standards legislation.

Identify legal contraventions and select, recommend and execute appropriate enforcement activity based on assessed risk.

The post holder will have sole responsibility for undertaking this work and the duties will include presenting solutions to bring a resolution to complex issues.

**KEY TASKS**

Undertake and/or supervise complex projects involving a range of stakeholders, aimed at securing business compliance with all Trading Standards legislation

Prepare reports, undertake correspondence, conduct interviews.

Enforce all relevant legislation utilising a full range of enforcement powers from an informal educative approach to formal legal proceedings as laid down in the Division’s Enforcement Policy.

Significant participation in project teams to deliver local and national health promotion initiatives

Monitor performance and quality standards and ensure that Trading Standards work complies with policy and procedures and the standards required in (the local service level management agreement and in the sub-regional partnership agreement).

Research, review, develop, consult on and implement policy and procedures for Trading Standards. Including, production of management reports to identify changes and trends.

Maintain an up-to-date knowledge in relation to relevant Government initiatives, guidance, changes in legislation and good practice

**KEY RESPONSIBILITIES**

Contribute to the management of the Service by supervising, training, mentoring and monitoring the work of less experienced colleagues, checking their work, providing specialist advice and guidance as necessary.

Demonstrate by example continuous improvement and high quality service provision.

Participate in initiatives and consistency exercises to monitor the work of peers to ensure that Officers within Trading Standards enforce the law consistently and uniformly.

Give new business advice to members of the public and commercial undertakings within Wirral.

Deal with Business owners who are discontent with outcomes and where personal and political pressure is placed upon them to respond to issues, this will be through face to face contact at public meetings, written and verbal communication.

Ensure the well-being of Wirral residents by providing an expertise role working to meet local needs in terms of accessing good quality Trading Standards advice and information Use persuasive skills and have the ability to change people’s behaviour when dealing with high level and complex negotiations

**Qualifications**

Professional CTSI Trading Standards qualification (DTS/DCATS including Food and Legal Metrology modules) or equivalent, plus a university degree. Knowledge &
**Skills**

Demonstrate the ability to represent the Trading Standards Service at meetings, participating in the co-ordination or lead regional initiatives and projects with other Local Authorities, professional bodies, or external organisations.

Excellent written and verbal communication skills and an ability to influence the behaviour of others.

Knowledge of current and proposed Trading Standards legislation and statutory guidance

Ability to work with mínimal supervision and to a high level of accuracy.

Demonstrate knowledge of Enforcement Procedures and PACE.

Demonstrate the ability to prepare reports, undertake correspondence, conduct interviews and collate case files for Legal Services.

Demonstrate the ability to investigate and undertake complex projects.

Have effective time management skills

An awareness and understanding of equality issues.

Demonstrate computer literacy

Demonstrate an ability to be an effective communicator at all levels

Out of office hours to meet the needs of the service

**Experience**

Have experience in working in a large urban authority or private sector organisation.

Experience in a Trading Standards service

Have experience of investigating consumer complaints.

Have experience of the provision of business advice to members of the public and commercial undertakings

RQ821663-02-23

**Salary**: £32.10 per hour

Schedule:

- Monday to Friday

Reference ID: RQ821663-02-23